Koons Ford of Annapolis - Service Center

Mike Mattson is/was concerned with any issue I had/have. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. More

Work is always done promptly and with good quality. Mike Treas is a great service advisor. Mike Treas is a great service advisor. More

Mike Treas welcomed me as usual, kept me informed and satisfied my requests. The rest of the staff I dealt with were equally helpful. satisfied my requests. The rest of the staff I dealt with were equally helpful. More

Great service. Mike is always helpful and efficient. Did not wait too long for the oil change. Mike is always helpful and efficient. Did not wait too long for the oil change. More

Friendly and helpful. Kept me up to date with what was going on with my car. Kept me up to date with what was going on with my car. More

Recently, I had an issue with the Service Department concerning my 2018 F-150. I explained what was going on to Michael Matson and he quickly got involved to resolve the matter. Not only did Mike see to concerning my 2018 F-150. I explained what was going on to Michael Matson and he quickly got involved to resolve the matter. Not only did Mike see to have my truck repaired, he saved me about $1000 for unnecessary work and parts. Please pass onto Mike Matson my sincere appreciation for his Leadership and Dedication to the Best Customer Service. More

The service was good and the people were very pleasant. I will be back and have services done by them. I will be back and have services done by them. More

Polite, attentive, and they care about good service. Service department always make sure that you understand the scope of the repairs needed and they follow up when they discover additional issues. The Service department always make sure that you understand the scope of the repairs needed and they follow up when they discover additional issues. The cost of service is always properly explained in detail upfront. More

Quality service in a timely manner. Just what I expected. I take both of my vehicles here. Just what I expected. I take both of my vehicles here. More

Great service, price and value. Wait was to long for the quick change lane two hours Wait was to long for the quick change lane two hours More