Koons Ford of Annapolis - Service Center

Koons Ford is always clean and the staff are friendly. The location is always clean and convenient to get to. The location is always clean and convenient to get to. More

My truck was stolen and sent here for a key replacement and inspection. I took almost two months to get my car back because this dealer failed to source a replacement key to program for my truck. After two and inspection. I took almost two months to get my car back because this dealer failed to source a replacement key to program for my truck. After two months, I was told to wait another month because it’s “impossible to find a replacement key right now”. I called two nearby dealerships and they were both much more helpful and sourced me a new key within an hour. I then took this key to koons to have them program it and picked up a few days later. It’s ridiculous that they could not make these calls to find me a key. Each time I showed up to check on my truck they were not busy, there was definitely time that could have been spent helping me, the customer, get the key and be on my way. More

Service writer Mike Treas was very courteous and on top of things. My truck was ready for pickup when promised of things. My truck was ready for pickup when promised More

I leased my MKZ in late 2015 and purchased it when the lease was up. My experience with your service department has been mostly very good and I would recommend your dealership to others. lease was up. My experience with your service department has been mostly very good and I would recommend your dealership to others. More

Mike Treas always makes sure that the Crown Vic is serviced to the high standard it requires. I would buy a car or truck from Koon's because of the service center and that Mike would be there to make serviced to the high standard it requires. I would buy a car or truck from Koon's because of the service center and that Mike would be there to make sure it was done right. Price still matters. More

True Definition of Customer Service and quality Big thanks to the Sevice team at Koons. thanks to the Sevice team at Koons. More

Mike (MK) was efficient, kind and professional. Our car was ready at the time promised. He kept us in the loop at all times and answered all our questions thoroughly. Being from out of town, it w Our car was ready at the time promised. He kept us in the loop at all times and answered all our questions thoroughly. Being from out of town, it was nice to see a service representative who was not only respectful but caring as well. Thanks MK! More

Mike Treas in service is a great representative of Ford! Timely and professional service department Timely and professional service department More

My dealership experience was great. Chuck, sales associate, was very attentive and answered all my questions. He took the time to set up everything in the car for me and got me an ext Chuck, sales associate, was very attentive and answered all my questions. He took the time to set up everything in the car for me and got me an extra key. I would say he went above and beyond expectations. More

All personnel were exceptionally friendly and helpful- from the shuttle bus driver to the maintenance crew to the office workers. Work was done well and actually completed prior to expected date. Thanks from the shuttle bus driver to the maintenance crew to the office workers. Work was done well and actually completed prior to expected date. Thanks to all. More