Koons Ford of Annapolis - Service Center

Mike Treas has made sure our Mustang remains in top working condition. Service has been excellent. working condition. Service has been excellent. More

The Staff and service was great with keeping me informed with everything that was going on with each step of the service that was provided. with everything that was going on with each step of the service that was provided. More

Friendly staff and they do great service good communication. I am very happy with the services communication. I am very happy with the services More

Koons Annapolis has again delivered 100% of my service and maintenance needs. Mike Treas is the best at ensuring I am treated with respect and that everything stays on schedule. and maintenance needs. Mike Treas is the best at ensuring I am treated with respect and that everything stays on schedule. More

They diagnosed and fixed the issue when the check engine light came on. Though we all want things done the same day, the time it took to fix it wasn't unreasonable. Mike T is always very helpful and stays light came on. Though we all want things done the same day, the time it took to fix it wasn't unreasonable. Mike T is always very helpful and stays in touch with the details for the fixes and costs. More

Love my service here with the Koon's team. Starting with service dept., Earl is awesome and takes absolutely great care of us (both me and my wife) who both have vehicles serviced here over th Starting with service dept., Earl is awesome and takes absolutely great care of us (both me and my wife) who both have vehicles serviced here over the last 6 years. Earl and team are always professional, and Earl makes us feel really comfortable with his knowledge, experience and great customer service. Like it so much, we purchased another vehicle with them directly. From which we had a wonderful recent customer experience with the sales team (Charlita and Darrick), who both partnered n guiding us toward our new Nautilus purchase. Man, they were so knowledgeable about the vehicles and made it hassle free and a very enjoyable experience. We only went in to gather information to compare against another brand, but walked out with the car of our dreams. Terri in finance was great also. Thank you all for what you do and how you do it. Highly recommend people stop in and let them take care of you, you won't be regret it! ~JC More

Love me some Koons Ford of Annapolis. ESPECIALLY EARLY MOSBY. He is wonderful. However, my vehicle did end up with one of the tire sensors dislocated after the drive shaft work was c ESPECIALLY EARLY MOSBY. He is wonderful. However, my vehicle did end up with one of the tire sensors dislocated after the drive shaft work was completed. I need to hear back from someone to get this addressed as it was clearly an issue that surfaced when I drove off the lot. More

Koons Ford is where I purchased the vehicle and the only place I trust to service the vehicle. The vehicle is 13 years old, low mileage and still performs as well as the day I drove it out of the showroom. place I trust to service the vehicle. The vehicle is 13 years old, low mileage and still performs as well as the day I drove it out of the showroom. Mike Treas has been my service advisor for most of this time and a trusted automotive service advisor. I don't even consider another automotive service when this one has always met or exceeded my expectations. More

Service contact was quite good. Kept me well informed & did his best to have my work handles as quick as possible. Kept me well informed & did his best to have my work handles as quick as possible. More

Exactly the type of help and cooperation I was in need of no extra salesmenship just attention to detail and my needs no extra salesmenship just attention to detail and my needs More