Koons Ford of Annapolis - Service Center

It was easy to schedule service. The price charged was competitive and the work was done quickly and correctly. The employees I dealt with were polite and professional. Very conve The price charged was competitive and the work was done quickly and correctly. The employees I dealt with were polite and professional. Very convenient. More

Always fair and well organized to get the work done. No hustles and attempts to sell what I don't, need Best service operation I have ever seen. No hustles and attempts to sell what I don't, need Best service operation I have ever seen. More

They install a new battery, but did not secure the connection so it appeared. My car was dead at a critical time. Had to rent a car. connection so it appeared. My car was dead at a critical time. Had to rent a car. More

Alex Downey is great! He was very helpful and a delight to work with. what a wonderful addition to Koons! He was very helpful and a delight to work with. what a wonderful addition to Koons! More

Mike Treas is always pleasant, friendly and efficient. The facility is clean and orderly. It is a pleasure to do business with Koons The facility is clean and orderly. It is a pleasure to do business with Koons More

G r r r r e e e r a a a a t t t t y t t More

Charged me to tell me something wasn’t under recall. They could have just looked it up. $185 to tell me the fix was not the same on the rear doors and rear doors didn’t have a recall. They wanted $1200 They could have just looked it up. $185 to tell me the fix was not the same on the rear doors and rear doors didn’t have a recall. They wanted $1200 to make sure my rear door did fly open and lets my child fall out. I will continue to just poor hot water or use a blow dryer to secure my door the two times a winter it freezes More

Great service everytime! Couldn't ask for a better service experience! Mike Treas always makes sure that the service is done, he's great to work with! Couldn't ask for a better service experience! Mike Treas always makes sure that the service is done, he's great to work with! More

I had my appointment with Advisor Mike Treas and when I was directed to his office he would not acknowledge me nor the other employee in the office. They looked at me like I was there as an inconvenience t was directed to his office he would not acknowledge me nor the other employee in the office. They looked at me like I was there as an inconvenience to them and not even a Good Morning not a word to me so I stepped back outside again and waited several minutes outside his office until the advisor walked outside head down not looking at me and whispered “I’ll be with you in a few minutes” kept waiting until another advisor came out Marty Horner and asked me how he could help me! He wrote my vehicle up and was wonderful and respectful! Mike Treas was awful and very disrespectful zero customer service!!!! More

Very good communication and did a thorough job. I highly recommend Koons Ford and look forward to doing business with them in the future. Thanks, Michael I highly recommend Koons Ford and look forward to doing business with them in the future. Thanks, Michael More