Koons Ford of Annapolis - Service Center

The buying experience was easy but given a 90 day warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a day just to get an answer. Manager “who was on our side and helping the situation” went MIA, to this day never returned a single call! We are new parents again with demanding jobs. We were left working full time trying to run a child to the sitter and another the other to after school activities in one car. We asked for a rental as our vehicle was still under warranty and physically just sitting in a shop not being touched for several weeks waiting for the Blue certification from Ford to approve the work, you would think we were asking the world of these people to make this situation better! Even our local dealership who had to do the repairs apologized and made it clear they had no affiliation with Koons whatsoever. Koons should have been our voice, should have advocated for us but didn’t. The person inspecting our Armada continued to “not show up” to do our inspection. We went without our vehicle for a month. The absolute worst, nightmare. We wanted to work with a business who put their customers first and this didn’t happen. We finally got our vehicle back and the work our local shop did was perfect but to have Koons have the Blue certification take care of the warranty work was terrible and to be honest, it felt like they were sitting on the vehicle waiting for the warranty to expire. What a shame. More

Excellent work. Job finished when promised. Will go back for more work when necessary. Done on time Job finished when promised. Will go back for more work when necessary. Done on time More

Service manager very professional. Always taken good care of me. Highly recommend Koons with friends. Always taken good care of me. Highly recommend Koons with friends. More

Very good service. Mike Treas is great to work with. Service was timely thorough and easy. Mike Treas is great to work with. Service was timely thorough and easy. More

Great customer service and communication. Alex said it would be done at a certain time and it was Alex said it would be done at a certain time and it was More

Mike Treas is awesome. The work was done on time and communication was great! I would highly recommend. The work was done on time and communication was great! I would highly recommend. More

Mike Treas has been my service advisor for approximately 5 years. He always answers my questions and explains everything that was done to my vehicle. he is the best ! 5 years. He always answers my questions and explains everything that was done to my vehicle. he is the best ! More

I have purchased my last three Explorers from Koons and have had all of them services there. Mike Treas has been my service rep for all of them and he has never let me down. Things are done right, the car have had all of them services there. Mike Treas has been my service rep for all of them and he has never let me down. Things are done right, the car is delivered on time, and Mike has always looked out for my interests when there a borderline call. As long as Koons continue with the level of service I've come to expect, I'll continue to come back, always looking for Mike to take excellent care of me. More

I took the car in because of an antifreeze smell. It turned out when they did the service the previous month they cross threaded the radiator fill cap and it was leaking there. No apology for wasting It turned out when they did the service the previous month they cross threaded the radiator fill cap and it was leaking there. No apology for wasting a day, and I still smell a faint antifreeze smell in my car probably from the a/c ducts. More

I always enjoy working with Mike Treas. It was easy to schedule service. The work was done quickly. It was easy to schedule service. The work was done quickly. More