Koons Ford of Annapolis - Service Center

They did not do the work they claimed they did. They just closed the ticket They just closed the ticket More

Work was done as stated and the car was returned early. Yes expensive but I knew that going in. Did it right and on time what else can you ask for. Mike my service rep was very communicative and kept Yes expensive but I knew that going in. Did it right and on time what else can you ask for. Mike my service rep was very communicative and kept me informed. More

Mike Treas always makes sure service on my Escape is done correctly and in a timely manner. correctly and in a timely manner. More

Was not contacted back about an extended warranty appraisal and schedule. Left messages with no response or followup. appraisal and schedule. Left messages with no response or followup. More

I appreciate the service manager for not letting my first attempt to have my recalls fixed fall through the cracks and go on unresolved. After some internal auditing he noticed my issues were not resolved an attempt to have my recalls fixed fall through the cracks and go on unresolved. After some internal auditing he noticed my issues were not resolved and he quickly took care of it. More

awesome service Mike Treas is the best, every time I go I ask for him 💯 % recommended I ask for him 💯 % recommended More

Clean, comfortable waiting area. Completed work timely. Need to work on giving direction on where to go to receive service and customer service prior to actually gaining them as a s Completed work timely. Need to work on giving direction on where to go to receive service and customer service prior to actually gaining them as a service department user. The customer service after is good. The woman who works in the service waiting area is top tier with her customer service. More

Mike Treas does a great job looking after my mustang. His attention is greatly appreciated. His attention is greatly appreciated. More

Was way over priced. I had the work done somewhere else for half the price. Plus you tried to sale me things that I didn’t need. I had the work done somewhere else for half the price. Plus you tried to sale me things that I didn’t need. More

Another great experience! Clean facility Lounge comfortable Offered Coffee Staff friendly  Oil changed & tire rotation plus recall Clean facility Lounge comfortable Offered Coffee Staff friendly  Oil changed & tire rotation plus recall More