Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,147 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,148 reviews
Verified Customer
Helpful May 19, 2023
The necessary work is always excellent and on time when repairs and maintenance are needed. repairs and maintenance are needed. More
by SNJMETZ
Employees Worked With
May 18, 2023
Mike Treas is the best. Always treats me like a valued customer. Been going there for many years. Always treats me like a valued customer. Been going there for many years. More
by RivaDude88
Employees Worked With
May 18, 2023
I was unaware that I should have scheduled an appointment and yet they were still able to complete the necessary service work in a timely manner. and yet they were still able to complete the necessary service work in a timely manner. More
by becky_mccafferty1
Employees Worked With
May 16, 2023
Mike was great with response and service during my vehicle emergency and has been for last 10 years. vehicle emergency and has been for last 10 years. More
by KA9KE2
Employees Worked With
May 16, 2023
Great service for a difficult problem. Thanks for the accuracy and timeliness, I appreciate it. Thanks for the accuracy and timeliness, I appreciate it. More
by BARNES115
Employees Worked With
May 15, 2023
They kept me up to date on what was going on with the auto repairs and the repairs were done in a timely manner. Everyone was very professional and helpful. auto repairs and the repairs were done in a timely manner. Everyone was very professional and helpful. More
by bbbowen89
May 14, 2023
Horrible experience. Sales rep was professional but everyone one else was lacking respect or professionalism in their communication and interactions. Was sold an extremel Sales rep was professional but everyone one else was lacking respect or professionalism in their communication and interactions. Was sold an extremely unsafe vehicle that required major work to become safe. Spray in bedliner was part of the purchase agreement and was poorly applied and was coming off on anything that touched the bedliner even after an extra 48 hours past cure time. Bodyshop manager was extremely rude and unprofessional as well as unhelpful and denied responsibility or having an adequate response to the isssue of the misplay bedliner and the overspray on accessories that SHOULD NOT have been touched with bed liner. Service sept put wrong tires on vehicle even after specifying exact tire model, they proceeded to ignore our specs and do what they wanted. Do not buy here unless you’re prepared to deal with a headache. More
by DarkKnight
Employees Worked With
Other Employees :
Bill (body shop), Jay Burger, Tedd Bodnar, Bruce Pringle
May 12, 2023
First time going to Koons Ford of Annapolis and great customer service from the beginning to the end! Will definitely be going back there to get my car serviced. customer service from the beginning to the end! Will definitely be going back there to get my car serviced. More
by pfonzjohnson
Employees Worked With
Zachary Hall
