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Koons Ford of Annapolis
Annapolis, MD
1,807 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,807 reviews
November 20, 2022
Chuck was fantastic. He took the time to explain my vehicle to me and was pleasant from start to finish. Ask for Chuck when to go here!! He took the time to explain my vehicle to me and was pleasant from start to finish. Ask for Chuck when to go here!! More
by Bill D
Employees Worked With
November 20, 2022
Mike Treas has been a pleasure to work with. My truck went in for routine maintenance and there was a check engine light on. Everything was repaired when promised. My truck went in for routine maintenance and there was a check engine light on. Everything was repaired when promised. More
by KIDD73
Verified CustomerEmployees Worked With
November 19, 2022
I did not have an appointment, my battery was bad I had to have it jumped to go to dealer. They took me and replaced battery. Very nice service friendly. to have it jumped to go to dealer. They took me and replaced battery. Very nice service friendly. More
by sadsamdalton
Employees Worked With
November 18, 2022
The dealer was able to fit me into their busy schedule and service was fast and friendly. and service was fast and friendly. More
by clh1.grace
Employees Worked With
November 18, 2022
Horrible! They tried to charge me for work that was not authorized, they had no parts to complete the factory recalls with no idea on when the parts would be i They tried to charge me for work that was not authorized, they had no parts to complete the factory recalls with no idea on when the parts would be in. They looked at a customer-initiated recall for the front end and could not explain to me what was or how it could be repaired, and the adaptive steering issue could not be fixed and stated that the parts could be up to a year away. More
by michael@naumannplumbing.com
Employees Worked With
Andrew Schneider
November 18, 2022
Time spent was reasonable and I was notified of what was being done prior to the work. being done prior to the work. More
by scsumpter53
Employees Worked With
November 18, 2022
Excellent service again! Had an issue with my tire and needed immediate help. Mike Treas took care of everything and I was back on the road in no time. Had an issue with my tire and needed immediate help. Mike Treas took care of everything and I was back on the road in no time. More
by PCORV
Employees Worked With
November 18, 2022
Awful dealership… They don’t communicate, leave you hanging, don’t honor price protection (at least try to), zip holes in your body for license plate frames without talking to the buyer first (see lack hanging, don’t honor price protection (at least try to), zip holes in your body for license plate frames without talking to the buyer first (see lack of communication) and blame everything on the manufacturer while trying to get $7k over sticker. More
by JORDON.SIMS
Employees Worked With
Other Employees :
Trevor was great. Stuck in the middle of management shenanigans and just doing his job.
November 18, 2022
We received Great service on our Lincoln Towncar steering problem. Koons Ford has very experienced technicians and a good manager Mike Treas in the service department. We had many years of experience with problem. Koons Ford has very experienced technicians and a good manager Mike Treas in the service department. We had many years of experience with Koons Ford of Annapolis and are always happy with the repair results. Thanks to Mike Treas for the extra effort locating the parts needed for our vehicle. The service time was appropriate for the type of repair. The service team workmanship was outstanding, and it is always a pleasure to deal with Mike Treas. More
by CHETBOY1
Employees Worked With
Other Employees :
We do not know the name of the technician, but the outcome was great.
November 18, 2022
Ford service (Mike Treas) scheduled us in very quickly and on the day of service got my car in and out very promptly. and on the day of service got my car in and out very promptly. More
by BHOWARD64
Employees Worked With
