Koons Ford of Annapolis

We took our 2020 aviator for service- we were having transmission difficulties and the car was not drivable. Within a few days we were contacted by the service manager and told the transmission needed transmission difficulties and the car was not drivable. Within a few days we were contacted by the service manager and told the transmission needed to be replaced under warranty and they confirmed they had a new transmission on site The work was completed promptly and the car was returned in perfect working order We are very happy with the service we received from Koons Lincoln in Annapolis and highly recommend the service center More

I contacted the Service Department about having my car brought into compliance with a safety recall notice and promptly scheduled an appointment. The service advisor sent me both an email confirming the d brought into compliance with a safety recall notice and promptly scheduled an appointment. The service advisor sent me both an email confirming the date and time for the appointment and a text as well. More

Grateful for the service team at Koon’s Ford of Annapolis, they did everything I asked for and more. Very much appreciate them taking the time to do the recall work I needed but forgot about. They Annapolis, they did everything I asked for and more. Very much appreciate them taking the time to do the recall work I needed but forgot about. They went above and beyond! More

Mike Treas has been a pleasure to work with. My truck went in for routine maintenance and there was a check engine light on. Everything was repaired when promised. My truck went in for routine maintenance and there was a check engine light on. Everything was repaired when promised. More

Chuck was fantastic. He took the time to explain my vehicle to me and was pleasant from start to finish. Ask for Chuck when to go here!! He took the time to explain my vehicle to me and was pleasant from start to finish. Ask for Chuck when to go here!! More

Chuck was awesome given the situation in which he had to deal with. I appreciate that he was accommodating with my schedule. His friendliness, knowledge, and enthusiasm was A+ The dealerships finance Ange deal with. I appreciate that he was accommodating with my schedule. His friendliness, knowledge, and enthusiasm was A+ The dealerships finance Angela and all the other team players were courteous and smiled when walking by. We will definitely be returning to this dealership in a few years. More

Brought my car in for routine maintenance and Mike Treas was his usual professional self in getting me the service I needed. Thank you ! was his usual professional self in getting me the service I needed. Thank you ! More

Purchasing from out of state. Very helpful through the whole process. Chuck sent us pictures and kept us updated until we were ready to make the trip and finalize the purchase. Very helpful through the whole process. Chuck sent us pictures and kept us updated until we were ready to make the trip and finalize the purchase. More

Chuck and Dave in sales, and all the guys in service are fantastic to work with. Feels like making a friend not buying a car. Highly recommend you call Chuck if you're interested in a newer used vehicle of fantastic to work with. Feels like making a friend not buying a car. Highly recommend you call Chuck if you're interested in a newer used vehicle of any kind. Top notch More

I dropped off my car the night before my scheduled service. Got a call the next day when the car was done. All went smooth as silk Thanks to Mike Treas service. Got a call the next day when the car was done. All went smooth as silk Thanks to Mike Treas More