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Koons Ford of Annapolis
Annapolis, MD
1,901 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,901 reviews
September 27, 2023
One star only because I couldn't go lower. Truck went in for basic oil change and tire rotation. I called multiple times with a promise of a call back that I never received. Called at 4 pm Truck went in for basic oil change and tire rotation. I called multiple times with a promise of a call back that I never received. Called at 4 pm to find out that my car was never taken back. Ridiculous. Dont make commitments that you have no intention of keeping or are too lazy to do your job. More
by CHRIS.TURNER
Verified CustomerEmployees Worked With
Mike Kegley
September 27, 2023
Dealing with the service department at Koons of Annapolis is always a pleasure Courteous, professional staff. is always a pleasure Courteous, professional staff. More
by BILL
Employees Worked With
September 26, 2023
The dealership is fast, reliable, and friendly. Mike was super helpful in getting my car serviced after the battery died. He made the experience easy and hassle free. Mike was super helpful in getting my car serviced after the battery died. He made the experience easy and hassle free. More
by LAREMYB
Employees Worked With
September 25, 2023
Loved working with Steve Watts. Kept me informed every step of the way! Still need my back-up camera, but he's working on the for me. Thank you Steve! Kept me informed every step of the way! Still need my back-up camera, but he's working on the for me. Thank you Steve! More
by MCWAGNER13
Employees Worked With
Steven Taylor-Watts
September 25, 2023
Kevin was great but everyone else I worked with here was not. They filed my paperwork wrong twice and I had to travel back to this dealership many times to get it finalized. It was very inconvenient and the not. They filed my paperwork wrong twice and I had to travel back to this dealership many times to get it finalized. It was very inconvenient and they did not seem to be professional AT ALL. More
by abby
September 24, 2023
Love my service manager Mike Treas! He’s awesome! Very professional and great at communicating. He’s awesome! Very professional and great at communicating. More
by KELLEY71162
Employees Worked With
September 23, 2023
I can’t blame Koons Ford or Charleta for it taking so long to get the first ever car I ordered. The dealership has been great. This is probably my 4th oor 5th car I’ve bought from Koons Ford. long to get the first ever car I ordered. The dealership has been great. This is probably my 4th oor 5th car I’ve bought from Koons Ford. More
by SLC82
September 23, 2023
Service as a whole has always been horible at best for me. The failure in communication is the key to its abysmal service. I would put the blame not just on the advisors as their hands are tided by mana me. The failure in communication is the key to its abysmal service. I would put the blame not just on the advisors as their hands are tided by management and ford as a whole. More
by skiser7051
Employees Worked With
Other Employees :
Andrew Schneider, Bruce Pringle, Tom Donovan
September 22, 2023
Joe Koons personally gets involved to make certain all of his customers are satisfied. Thanks Joe his customers are satisfied. Thanks Joe More
by TINAMARIEJERNIGAN
Employees Worked With
