Klamath Falls Toyota

A pleasant experience The intake and final pickup process is very efficient and the personnel are pleasant. It would be difficult to improve it. I was very satisfied. The intake and final pickup process is very efficient and the personnel are pleasant. It would be difficult to improve it. I was very satisfied. More

Awesome experience! At a young age with no credit and I was able to get approved to lease a brand new car! I love it! Thanks to Lithia Toyota in Klamath Falls! I was very At a young age with no credit and I was able to get approved to lease a brand new car! I love it! Thanks to Lithia Toyota in Klamath Falls! I was very satisified with how I was treated and with the whole process. I definitely reccomend. More

BAD SERVICE x 3 Please don't be fooled!! We have two Toyota vehicles and had moved to this area one year ago. Our first experience was taking one of the vehicles Please don't be fooled!! We have two Toyota vehicles and had moved to this area one year ago. Our first experience was taking one of the vehicles in for an oil change. We are used to the first come, first serve mode of operation which is how every other dealership that we've worked with operate. (In Guam, Texas, Oregon, Washington and California) So we were surprised when, having been the first vehicle in the line at 7;30am, it wasn't even touched when we came back three hours later after running errands in town (we don't live in town so we were consolidating our errands) We let it slide. A few months later, the exact same thing happened when we took our second vehicle in for an oil change. First one in line, left it for them to service, still not done three and a half hours later. This past Friday, we made an appointment for the following Monday with the Service Department for 7:30am today to have them check out a burning odor coming from the engine, we thought it might be a belt. First one there! In fact the chain was still across the parking lot entrance! Did I mention this was my husbands ONLY day off - he's military. At 12;30pm we called, they had no information and said they'd call right back. They did. SURPRISE....... hasn't even been touched and in fact there were supposedly two cars in front of ours to be serviced. Third time is definitely NOT the charm. In fact , third strike, you're out. We won't be using them anymore. We told them don't bother working on it. We went in a short time later and of course the service man who we left it with was no where to be found, but you can bet Dan, who handed us our keys, looked sheepish as he apologized. (Which tells us the guys in the service shop knew they had screwed up) My husband was so pissed off he just accepted the keys and left the shop. I, on the other hand, went to hunt down the GM (Steve something or other). I explained the events of today and that we had been told for the THIRD time since using this dealership that this was a policy (which the service people in both the Oil change AND the Service departments said it was) in that if you wait for your vehicle it is serviced asap, if you don't wait for it....you are S.O.L.! The GM didn't seem too upset or concerned, just apologized and kept saying this was not a policy. So, my question is....if this isn't the norm, how could this happen on THREE DIFFERENT visits over the span of about a year? Me thinks someone at Klamath Falls Lithia Toyota is not being honest! . Such a shame. If you value your time, don't take your car here because they sure don't value yours! More

Buying 2 vehicles Our experience was great as always. The sales staff is the best on the west coast.Ialways come to lithia first and never have to go anywhere else. Our experience was great as always. The sales staff is the best on the west coast.Ialways come to lithia first and never have to go anywhere else. More

Cristy Rajnus is a Fabulous Sales Person We went to the dealership because one of my salespeople new Christy and said she would help us. I wasn't sure what kind of car I wanted but with her We went to the dealership because one of my salespeople new Christy and said she would help us. I wasn't sure what kind of car I wanted but with her help and quidence she found me exactly what I wanted. She did not high pressure me into a higher priced car and stayed within the best deal for the best car for me. I am a Real Estate Broker and I know a good salesperson when I see one. I Love My New Toyota RAV4 More

Great experinece 10/10. Did a great job with helping me find my vehicle. Had in mind a 4Runner and came out with a beautiful red 2016 4Runner. 10/10. Did a great job with helping me find my vehicle. Had in mind a 4Runner and came out with a beautiful red 2016 4Runner. More

Very Happy with this sale! Michelle B. and Mike C. went way out of their way to make this sale happen! They are the BEST! Michelle B. and Mike C. went way out of their way to make this sale happen! They are the BEST! More

Initial purchase good When signing the paperwork I specifically told KIrk I wanted to transfer my license plates and the paperwork was set up that way, then I get a card in When signing the paperwork I specifically told KIrk I wanted to transfer my license plates and the paperwork was set up that way, then I get a card in the mail telling me my new plates were in to come get them. I contacted the office and said there was a mistake and I got a call back from a Bethany. I explained myself and she promptly told me I was getting new plates, I told her I had asked for my old plates and she said they had paid for new plates and I asked if that was how I had to go and she very rudely told me no that if I had to have my old plates they would need the info. I had not asked for new plates, I did not feel it was my mistake and I did not appreciate her rudeness. I felt she was very unprofessional in her behavior. John Lagunas, Kirk and Kyle Toney were kind and helpful. My review and complain is with Bethany More

great Mike went beyond required including coming in on his day off to help us find a car. Finance manager Tony held our check to allow me to transfer funds Mike went beyond required including coming in on his day off to help us find a car. Finance manager Tony held our check to allow me to transfer funds to purchase our vehicle for cash. More

quick and helpful service The service we got from John was excellent. He was very helpful in trying to get the vehicle we like and a good trade in value for our recent car. The service we got from John was excellent. He was very helpful in trying to get the vehicle we like and a good trade in value for our recent car. More