Klamath Falls Toyota

First I had to talk to three different people to get assistance. I'm doing everything online and I explained the situation they then did not respond for a day and when they did it was answer these quest assistance. I'm doing everything online and I explained the situation they then did not respond for a day and when they did it was answer these questions you've already answered in yes or no form. I was trading in a stock brand new vehicle and they couldn't go on a website and answer their own questions they forced me to do a yes or no for 30 questions. Not really a big thing but kind of annoying when I said repeatedly it's a stock vehicle 2 months old. Then they offered me 30% depreciation on a 2-month-old vehicle saying they talked to another dealership and listen to their advice. 30% depreciation in 2 months. Extreme low ball offer and they defended it like it was a good idea. It's insulting More

I was building a Toyota 4Runner on Toyota's website to determine what features I wanted. Afterward, there was a link that I used to view local inventory. I came across what I wanted from Klamath Falls Toy determine what features I wanted. Afterward, there was a link that I used to view local inventory. I came across what I wanted from Klamath Falls Toyota and called them. I spoke with David Delaney and determined that the vehicle was still available. Because it was near the dealer's closing time, I offered to call back in the morning but Mr. Delaney pressed me to commit on the vehicle. I texted him images of both my and my wife's driver's licenses and insurance information, as requested. In the morning, Mr. Delaney followed up with me regarding the purchase to clarify how much money down I would pay as well as financing needs. It was only after this that he said that the dealer made a "mistake" on the vehicle's advertised price and said that it would increase by about $1,500. When I expressed that I was disappointed, Mr. Delaney said that he would speak with his manager. Five hours later, he said that he was "sorry" that he got distracted and that he would get an answer regarding the vehicle price. That was the last time that I heard from him. And he stopped answering his phone. This dealership apparently uses BAIT AND SWITCH tactics and, when you question it, they stop dealing with you. I am extremely uncomfortable that they have my personal information and angry with the way that I was treated. DO NOT DO BUSINESS WITH THIS DEALERSHIP. More

I recently dealt with the used car dept. at Lithia Toyota in Klamath Falls. I was calling from a distance of over 300 miles away. Sales person called my cell phone (4) times in less than t at Lithia Toyota in Klamath Falls. I was calling from a distance of over 300 miles away. Sales person called my cell phone (4) times in less than two minutes when I didn't pick up on the initial call. That set the mood for the entire experience. He was slow and avoided answering my questions....repeatedly. I really think he did not want me to purchase the truck I was looking at for my son when I didn't fall at his feet and take his first counter offer. This sure isn't the way of things when buying a new Toyota. I've purchased 4 Toyota's in the last 20 years...for ourselves and our kids. So sorry Toyota!!!...Don't go here if you want answers to your questions or want to make a cash purchasel!!! More

In searching for a new 4Runner, I found Lithia Toyota of Klamath Falls far superior in customer service. Levi, Travis and KC were all very helpful. I traveled a fair distance to purchase there because of th Klamath Falls far superior in customer service. Levi, Travis and KC were all very helpful. I traveled a fair distance to purchase there because of their knowledge and friendly help. They answered my questions and called back when they said they would. Since purchasing, they have checked in to make sure I'm happy with my 4Runner and have helped with anything I have needed quickly. My experience with them was very professional and pleasant. And, I'm having fun driving my new 4Runner! More

The staff was all very friendly. I knew what I came for and Levi made it easy to finalize everything. It was a good experience over all. I knew what I came for and Levi made it easy to finalize everything. It was a good experience over all. More

The willingness to help me find a vehicle, compared to other dealerships I went to prior, was what made me know I wanted to buy from you. Multiple dealerships in Sacramento basically turned me away at the other dealerships I went to prior, was what made me know I wanted to buy from you. Multiple dealerships in Sacramento basically turned me away at the door, telling me they didn’t have anything to offer me and made no attempt to do future business with me. Even with initial contact only being through email, I felt valued and prioritized, leading to my decision to drive up and look at the options you had. More

The salesman, David Delaney, was very kind and informative. Plus, he's always available to answer questions, even after the purchase. informative. Plus, he's always available to answer questions, even after the purchase. More

There is one reason why I keep coming back to lithia Toyota--Daniel Bridgeman. Daniel listens to what I want, makes recommendations based on professional evaluation, and takes personal care of all my au Toyota--Daniel Bridgeman. Daniel listens to what I want, makes recommendations based on professional evaluation, and takes personal care of all my auto needs and requirements. I did not just stop with my own vehicle service, I brought all my grandchildrens vehicles in, and recommended him to all my friends as well. Thanks to Daniel to his incredible service. As a long time buisness owner I know that you cannot have a good sales department unless it is supported by an equally good service department, and Daniel does that for you. More

Professional and respectful experience. Chris was great to work with. Highly recommend working with Chris. Chris was great to work with. Highly recommend working with Chris. More

I walked in stating that I owe the staff an apology because the day before while confirming this appointment I expressed that I believed I was being overcharged for work I did not understand so I neede because the day before while confirming this appointment I expressed that I believed I was being overcharged for work I did not understand so I needed to set another appointment next month to fit everything into my budget. I purchased a lifetime warranty. The representative in charge stated he would take another look, he did and the work that needed doing cost much less than originally scheduled. Service was rendered in a few hours. Service that I understood and could afford. Thank you! More