Klamath Falls Toyota

They worked with boy me and my girlfriend to make both deals happen. We were very appreciative and will definitely be repeat customers. deals happen. We were very appreciative and will definitely be repeat customers. More

Fast and easy. Went into to see about getting a car and was approved. Didn't have the car I wanted but found it with no issues Went into to see about getting a car and was approved. Didn't have the car I wanted but found it with no issues More

CAUTION! Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, up Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, upon arrival of the parts they had started installing the parts had my truck up on a lift, and then told me they would not move forward, unless I signed a waiver to Void my factory warranty in which I paid for a platinum warranty on top of the already warranted truck. They put improper replacement tires on wheels and act as if this is normal when Les Schwab documented and told me otherwise. They will drag warranties out and waste extensive amounts of time and energy involved with replacements and put incorrect tires on your vehicle “view photos” putting 10 inch AT tires on. 12” MT wheel and state that it’s normal to have your rim protrude an inch past your tire. Rendering me to be cautious around curbs and parking lots and send you on your way. They will not balance your tires without additional fees. They do not feel that is part of normal tire maintenance. Also they curb checked my tire and damaged my wheel and would not take responsibility for their actions. As if a customer should over look the damages and have ongoing fees because they bought the tires from Lithia. I reached out to Lithia’s corporate office and they will do nothing because the dealerships are independently owned. “In essence they have no authority.” Corporate sent me right back to Juan Maldonado the manager for lithia Toyota and other lithia locations in Klamath that I had already been dealing with and found No resolution. Juan acted as if he did me a favor putting incorrect tires on my truck and damaging my wheel and had a little to no respect for my emails and communications, when I originally asked him for correct replacement tires, and submitted a quote from Les Schwab and then treated me as if I was fabricating a story and ultimately made me feel unwelcome and mistreated. Then after several months of lost time at work, extensive emails, travel and associated expenses, coordinating to get the situation dealt with. I submitted an invoice for my time and expenses invested which was not acknowledged. Juan Maldonado told me he would call me the next day and never returned my call and wrote me off as a return customer after buying multiple vehicles through Lithia in the past. Horrible customer service! Buy from a different location and hold firm to your gut feeling. I will not do business with Lithia in the future as to the fact I feel I can not trust them. Also I would disregard Managements response to my review, and other similar review complaints as they are professionals at deflecting the way they treated their customers and try to act as if they would like to remedy the situation, When in fact they never honor what they say and will treat you horribly and Jaun will fabricate lies to avoid resolution. More

Despite being on the other side of the country (NY) - I had a phenomenal experience with Vannessa B. and the Klamath Falls Toyota team even though all the communication was done exclusively through phone a had a phenomenal experience with Vannessa B. and the Klamath Falls Toyota team even though all the communication was done exclusively through phone and text. I purchased a highly sought-after 2024 Sienna from them at MSRP within a very reasonable timeframe (~2.5 weeks - all attributed to Toyota's transport from factory to dealership), which was impossible in the NY tri-state area without dealing with your standard "STEALerships" and their ridiculous markups. Every dealership within a 250-mile radius either wouldn't have the spec I wanted for several months or wanted AT MINIMUM $4k markup for doing absolutely nothing other than pure greed. Westbury Toyota was one of the most egregious where they treated me as if I was being given a personal once-in-a-lifetime favor when they "generously" reduced their markup from $10k down to $8k and still needed to wait another month and a half. They immediately gave me the cold shoulder when asked if the massive markup provided ANYTHING of value and if there was any way to approach MSRP pricing. None of that xx from the start with these guys. I felt no pressure to be up-sold with your usual crazy expensive warranty upsells nor ridiculous random accessory packages and what have you. Unfortunately, at no fault of the dealership nor the team, Toyota did slap on some pointless upgrades like the illuminated door sills the car and a few other unnecessary add-on accessories, but that's simply what Toyota does with demand being so high - the overall price was still reasonable despite all that. Vannessa B. was especially great as she reached out to me about the vehicle that matched my desired configuration via an FB group when I sent out a feeler. She was highly responsive even when she didn't need to be (sorry for bugging you on your days off). They handled all the paperwork, and payment procedures promptly and did a great job of handing off various parts of the process when specific individuals were on PTO. They handled the handoff to the auto transporters with grace and made sure every step of the way that the car was safe while still in their hands/on their premises. I would gladly buy another vehicle from them in the future, however at no fault to them - the intermediate third logistics company that transported the car has made me weary of such long-distance purchases both in terms of cost and frustration. But for anyone who is within their delivery radius or can pick up the car yourself, I can't find any reason why you'd go elsewhere. More

This was one of our better experiences with a dealership. Fast, friendly, and mostly honest - they had the best prices in all of Southern Oregon! Fast, friendly, and mostly honest - they had the best prices in all of Southern Oregon! More

Mal servicio como dealer nunca arreglaron mi troca tundra no los recomiendo para nada M no los recomiendo para nada M More

I love Toyota klamath falls your the best and good people for customer services. And good coffee to for customer services. And good coffee to More

You guys are awesome. Keeps track of all services for me. See you next time Keeps track of all services for me. See you next time More

They do a good job. Good service and friendly people. They usually get things done in a short time. Good service and friendly people. They usually get things done in a short time. More

Great dealership and the staff are amazing people. Service is awesome. Dealership is very clean. Service is awesome. Dealership is very clean. More