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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,984 Reviews

4,984 Reviews of Klaben Ford Lincoln - Service Center

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September 30, 2024

ali has been my go to service advisor, she always finds ways to get not only myself but my wife and her family's cars in to get either routine maintace done or even to figure out what the issue is with the More

by Deutsch22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Deutsch + Miller Familes
September 30, 2024

All went well working with Anthony, Rachel and Dakota. The mobile service looks promising! I hope to use it again. More

by rogercarey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Dylan was very knowledgeable and courteous. he did a great job. It is very hard to reach someone in Service, until Rob gave me his cell #. Great service from this time forward More

by PMCNEILL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest / candid feedback and for the positive comments about Dylan and Rob. We share this with our entire team after reflecting on its content and utilize it internally in coaching, counselling, and celebrations. It was a pleasure meeting you over the phone and having the opportunity to personally apologize and gain valuable additional insight as well as your perspective from your experience. Your kind words added in regards to the interactions with our team members was greatly appreciated and I look forward to sharing these with them. As we discussed, your feedback is important to us and allows us to know where we are succeeding as well as areas needing improvement. We appreciate your business, but more important are the impressions we leave our guests with as we work hard to build relationships that last for years based on trust and confidence. Thank you again for your feedback. Rob, I, and the entire Klaben Team remain at your service. Sean Bradford – sbradfor@klaben.com

September 30, 2024

Mike Utl was a pleasure to work with. He made the purchase process nearly painless. More

by jjcushing
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

Like the convenience of having other issues looked at during my scheduled oil change. I appreciated the option have issues fixed at that time or not. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Tech Greg
September 28, 2024

Joe French always does an amazing job with getting things right during my service stops. Great service department overall More

by dharleydo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Glad they identified the water pump issue but for an issue that should have taken 2 days, took 6. I didn't want to drive the rental to our campground over the weekend so that made our plans more diffic More

by yellowslinky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience and for the positive comments shared about Gavin. We share this feedback with our entire team and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. After reading your comments it was obvious we failed you on a couple levels missing some steps and let you down in the process. No excuses. Might I have a couple more minutes of your time at your convenience to personally apologize, gain additional insight, and find a way to make right a situation we clearly created. This added content will be useful in coaching, counselling, and celebrating after reflecting on it together internally. We realize that our team members are what defines us and puts us in the position of our customers continuing to give us an opportunity to earn their trust and their confidence. Ultimately our goal in to create experiences that leave our guests believing in our customer first culture and looking forward to their next visit. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford – (216)337-1005 - sbradford@klaben.com

September 27, 2024

I absolutely love the convenience of your oil change mobile service! I am a loyal Klaben customer but it's quite the drive for me to the Kent location. The mobile service let's me continue my work sched More

by t4bor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Gavin and the entire service team at Klaben are incredible. I always feel like they value my business and that my car is going to be in the best hands. More

by mrb353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Incredible people to work with fast service. The pick up and drop off service was very convenient. I am pleased with the maintenance service department. More

by jsimon760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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