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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,368 Reviews

5,368 Reviews of Klaben Ford Lincoln - Service Center

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May 01, 2025

Great body shop and good positive attitude employees! My car looks great and very clean More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

Kody Blake was a huge help when I lost the only key to my truck. He was able to swiftly locate a key for my vehicle and recover my key code. Rebecca Lawson in mobile service sent a tech to my house while I w More

by nitsuj51uk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

Rob did a great job of explaining the services provided and other services available while never pressuring me to get services I didn’t need now. More

by LATORTUGA50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

Great service, on time and at the quoted amount. They also helped explain the FordPass points. More

by cjciancio
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

Servicing my Lincoln Nautilus at Klaben is always a good experience. Robert presented himself very well and explained the service procedure. The waiting lobby is neat and clean and the space allowed me to More

by rdhaury
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

Robert was awesome and great to work with. He's very friendly and goes out of his way to provide top notch customer service. Thank you, Robert! More

by Jthurman01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

Great service. Joe always help and makes sure things go right. I will be back More

by Mferguson8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

Top Notch customer service! ! Mike Brandvoid is always knowledgeable and helpful. All of the Klaben Ford team is always there to help!! More

by TRCClaflin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2025

My first time at Quick Lane and by far the best experience at an auto center. Brandon B. was very friendly and able to set up an appointment that worked around my work schedule. He was very knowled More

by Brittany Coblentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2025

Mike Brandvold is a terrific guy…he’s been our service contact for years and because of Mike we will be purchasing a second Lincoln Nautilaus. More

by Newcar,freckles776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Klaben Ford Lincoln responded

Good afternoon! Thank you for the super nice words. You’re going to LOVE the new Nautilus! I THINK the stars that came across for Mike may not be what you meant for him. If I may, did he deserve a 1 star or did you mean to click the 5? I just want to make sure. Thanks! Aaron Heinlein C: 330.352.1925 Aheinlein@klaben.com

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