Klaben Ford Lincoln - Service Center

Exceeded Expectations I own a Ford Escape. I live in Pittsburgh, but decided to contact Klaben Ford, Kent, OH based on high praise from Jerry Reynolds on "Car Pro" radio sh I own a Ford Escape. I live in Pittsburgh, but decided to contact Klaben Ford, Kent, OH based on high praise from Jerry Reynolds on "Car Pro" radio show, and my sister, a customer. I contacted Kim Wolfram to buy tires with good mileage ratings that were made in USA. She found great tires with a rebate. Technicians discovered the rear brakes were in need of replacement and an alignment was recommended. Between the tires, alignment and new brakes, the drive home from the dealership was so much better than the drive to the dealership! From the initial entry in the service door, to the drive off the lot to go home, the employees I encountered were helpful, courteous and professional. The 200 mile round-trip drive, turnpike tolls and gasoline, to get to Klaben Ford were worth it! More

Great job to all of you Thanks for making this service so special, I thank Lincoln for having life time pick up service this is very convenient and Kalban made it better wit Thanks for making this service so special, I thank Lincoln for having life time pick up service this is very convenient and Kalban made it better with great service. More

Always friendly face Thank you to Doug Beavers and the entire Klaben team for always being a friendly face!! From sending service reminders in the mail to reaching out on Thank you to Doug Beavers and the entire Klaben team for always being a friendly face!! From sending service reminders in the mail to reaching out on my birthday...means a lot and would recommend!! More

Service Tech Kim Wolfram gave client to explore options!!! Service Advisor Kim Wolfram is awesome-understanding of client's position ( personal and financial issues), expressed concern on safety/health issue w Service Advisor Kim Wolfram is awesome-understanding of client's position ( personal and financial issues), expressed concern on safety/health issue without repair. Allowed client time to explore options (put $ into repair, put into new car, will car trade-in value decline without repair...) instead saying this is what needs repaired and how much. More

Service to my brand new Escape. When my lease was up I decided to lease with Klaben again. I had such a great experience with the sales portion of things and I would recommend them t When my lease was up I decided to lease with Klaben again. I had such a great experience with the sales portion of things and I would recommend them to others. My brand new vehicle had some trouble with the retraction unit on the rear seat belt. I went straight to the dealership spoke with my wonderful salesman Roscoe he called on his cell phone right then and there from the parking lot to schedule me an appointment the very following Monday with the service group. I came in at 7:30 in the morning and the service man named Brandon gave me all the information that I needed, he led me to the lounge and made sure I had coffee and breakfast. It ended up that I had to have the part ordered from the manufacturer so they put me in a rental immediately oh, no hassle no charge. My vehicle was complete and I had such a good experience they were friendly and helpful and knowledgeable. I have had the very best experience imaginable within the last 3 years, this is my second lease with them and I cannot imagine working with any other dealership moving forward. Good job klaben thank you More

Oil change Everyone was very friendly and well versed In what they do and the wait time was very reasonable. I would highly recommend Mona Crooks as my service Everyone was very friendly and well versed In what they do and the wait time was very reasonable. I would highly recommend Mona Crooks as my service advisor More

Long term relationship with dealer Have purchased and leased many vehicles over the years from this dealership. Dealership always strives for exceptional customer service. I continue Have purchased and leased many vehicles over the years from this dealership. Dealership always strives for exceptional customer service. I continue to recommend the dealership to others. More

Basic oil change Dealing with the service of vehicles is something that is not on the top of my to do lists. Klaben made it simple and painless to schedule an appointm Dealing with the service of vehicles is something that is not on the top of my to do lists. Klaben made it simple and painless to schedule an appointment and get my car taken care of. My service advisor went above and beyond to make my experience a pleasant one. More

Great Service Department It is always a positive experience working with my tech advisor, Joe French. He is knowledgeable, professional, and thorough. Teamed up with a certi It is always a positive experience working with my tech advisor, Joe French. He is knowledgeable, professional, and thorough. Teamed up with a certified service department I always have the confidence that I will receive the best possible care of my vehicle. More

My bad day... that got better I had a service appointment on Monday the night before my phone decided to die. I gaff phone calls too make and stuff on the internet to look up. I I had a service appointment on Monday the night before my phone decided to die. I gaff phone calls too make and stuff on the internet to look up. I got to the service center and Kyle checked me in, to my surprise the waiting area had everything I lacked... phone and internet.. my day went from bad to better. The service that was done on my car was phenomenal. It didn't take long and everyone was super amazing. More