Klaben Ford Lincoln - Service Center

Great Service The Klaben service department staff is very professional. Mona was very helpful during my visit. My service was done in a timely manner. Great Servi The Klaben service department staff is very professional. Mona was very helpful during my visit. My service was done in a timely manner. Great Service. More

Best Service Department Ever I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona Crooks, is friendly, efficient and an excellent representative of Klaben and the Ford Motor Company and I would recommend her most highly. She treats my car as if it were her own and I always trust her judgement regarding whatever my vehicle needs. I live 45 minutes from Klaben but I wouldn't consider taking my car anywhere else for service. More

When Communication is key Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a busi Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a business trip to Florida. My wonderful Advisor Mona, had me night drop my vehicle on a Sunday before I flew out of Akron Canton Airport. She confirmed Monday morning she had received my vehicle, keys and minor list of things I needed to have addressed while she had the vehicle. Few days later she informed me while doing one recall on my vehicle the technician discovered that the recall was to be more in depth than they have ever seen, which required Ford Motor Company to get involved. There was a lot of back and forth between Klaben Service and Ford as to how they were to approach this situation and remedy the damage done to my vehicle due to faulty engineering. Mona kept me in the loop every single day as I was still 1200 miles away. Finally a decision was made, which required a wiring harness and fuse box to be replaced along with some odds and ends. Time frame was a bit longer than anticipated, but the communication I received kept me at ease that everything was being handled as soon as it could be. Overall process was painless, a couple weeks flew by for me because I did not need to call or harp Mona or Sean for updates, they both provided time and time again while my vehicle was in the shop. I want to thank you both and the technician for the great service that was provided, I have my vehicle back now, and its better than new! Kudos to the Klaben Ford Lincoln Service Team! More

Never underestimate how AWESOME a dealer can be! Everytime I need a new car, or service for the one I have I choose KLABEN LINCOLN in Kent, Ohio I had a couple factory issues with my last two Linc Everytime I need a new car, or service for the one I have I choose KLABEN LINCOLN in Kent, Ohio I had a couple factory issues with my last two Lincoln MKZ, one being tires. The low profile tires on new cars has not worn well, and this last new car one of the tires blew out at 20,000 miles. MR. Rich Klaben had roadside assistance handle my mishap within hours, and installed four NEW tires at no cost to myself as his service manager Tom was unavailable and Carl handled the complete process Including loaner car. When I received my car back it was washed and ready to go. MR Klaben took It upon himself to phone me that evening and ask if I was completely satisfied. WHAT A GREAT SERVICE, And SALES team. Like visiting friends when you go for service.. More

Quality My wife hit a deer and was worried that her mini van would be totaled. Mr. Workman was able to not only fix it, but make it look even better than befo My wife hit a deer and was worried that her mini van would be totaled. Mr. Workman was able to not only fix it, but make it look even better than before. What's more, they came in under budget! Highly recommend their services. More

Oil change and recalls Very prompt and clean facility. Done when promised. Washed my vehicle. Nice waiting room with snacks and beverages. Gave me a ride home so I didn’t ha Very prompt and clean facility. Done when promised. Washed my vehicle. Nice waiting room with snacks and beverages. Gave me a ride home so I didn’t have to be there for hours. More

Mike and the entire Klaben team are great My light came on to check the engine and I was able to bring my car in with no appointment and Mike was my service provider. He was very helpful and t My light came on to check the engine and I was able to bring my car in with no appointment and Mike was my service provider. He was very helpful and the problem was fixed. Mike and the team are always very helpful and are part of the treason that I have been shopping at Klaben for 15 years. While there I stopped over to see my salesperson, Roscoe, he is the best. More

Excellent James was amazing... He took care of everything I needed and being able to get a lift to work while my car was being serviced is an amazing service to James was amazing... He took care of everything I needed and being able to get a lift to work while my car was being serviced is an amazing service to offer to ur customers.... Thanks again and will be back for my next oil change... More

Ecellent experience Experience was excellent. Cost was reasonable as well. Gentlemen were through and explained things in detail. Took me out on the floor to show me w Experience was excellent. Cost was reasonable as well. Gentlemen were through and explained things in detail. Took me out on the floor to show me what needed to be done, the educational experience was very good. Very pleasant and personable young gentlemen. Will be back. James was excellent. More