Klaben Ford Lincoln - Service Center

Well done! Very professional. Didn’t do more than was necessary. Highly recommend them. A part broke while they were working on it and they replaced it at no cos Very professional. Didn’t do more than was necessary. Highly recommend them. A part broke while they were working on it and they replaced it at no cost to me. More

Rewarding Experience I was at Quick Lanes getting a regular oil change with tire rotation. They called my attention to the excessive tread wear on my 2015 Goodyear tires. I was at Quick Lanes getting a regular oil change with tire rotation. They called my attention to the excessive tread wear on my 2015 Goodyear tires. Since the tires had a 70,000 mile warranty and I had only put 30,000 on them, I went back to where I purchased them...no coverage. They suggested I go back to the dealership to have the suspension checked out. As soon as I met Mike, he knew what the problem was--driving on overinflated tires. That made sense. My 2007 Fusion had old changes every 3,000-4,000 miles. My 2013 Escape only required oil changes every 6,000 miles so they weren't adjusted as they should have been. As a widow, what did I know? Mike and I made a plan--a new tire, tire rotation and alignment and have the pressure checked often. This dreaded appointment turned into one of relief and education. often.oftenofgtemhalignmhttps://www.dealerrater.com/consumer/writereviews/43549?service=true&rbid=164c9c00-c0d9-4aaa-ba50-fd8675007ab1&source=ReviewBuilderCustom1ent this time and I would be back in the summer to get two new tires. In the mean time, I would More

exorcise a gremlin The problem was analyzed and found. The problem was very hard to track down. Every time that it occurred, I would take it to the Service Department an The problem was analyzed and found. The problem was very hard to track down. Every time that it occurred, I would take it to the Service Department and it wouldn't repeat for the service tech. I gave permission for Tom Alcorn to drive the vehicle over night and the next morning it malfunctioned. More

satisfied with service Kyle Sott was very knowledgeable and helpful, and explained repairs that will be coming up in the future. I was able to schedule my service on the day Kyle Sott was very knowledgeable and helpful, and explained repairs that will be coming up in the future. I was able to schedule my service on the day and time that was good for me. More

Best Service Department Ever I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona Crooks, is friendly, efficient and an excellent representative of Klaben and the Ford Motor Company and I would recommend her most highly. She treats my car as if it were her own and I always trust her judgement regarding whatever my vehicle needs. I live 45 minutes from Klaben but I wouldn't consider taking my car anywhere else for service. More

Great Service The Klaben service department staff is very professional. Mona was very helpful during my visit. My service was done in a timely manner. Great Servi The Klaben service department staff is very professional. Mona was very helpful during my visit. My service was done in a timely manner. Great Service. More

Very helpful I got a Ford focus and had very bad luck with the transmission but they were able to get me into a better car for a very nice deal. I'm glad the guys I got a Ford focus and had very bad luck with the transmission but they were able to get me into a better car for a very nice deal. I'm glad the guys there were able to help me! More

Straightforward The service manager and customer service representative were both keeping me informed during my visit. They both took the time to explain what was nee The service manager and customer service representative were both keeping me informed during my visit. They both took the time to explain what was needed and why (using terminology I understood). Thank you for another pleasant visit. More

When Communication is key Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a busi Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a business trip to Florida. My wonderful Advisor Mona, had me night drop my vehicle on a Sunday before I flew out of Akron Canton Airport. She confirmed Monday morning she had received my vehicle, keys and minor list of things I needed to have addressed while she had the vehicle. Few days later she informed me while doing one recall on my vehicle the technician discovered that the recall was to be more in depth than they have ever seen, which required Ford Motor Company to get involved. There was a lot of back and forth between Klaben Service and Ford as to how they were to approach this situation and remedy the damage done to my vehicle due to faulty engineering. Mona kept me in the loop every single day as I was still 1200 miles away. Finally a decision was made, which required a wiring harness and fuse box to be replaced along with some odds and ends. Time frame was a bit longer than anticipated, but the communication I received kept me at ease that everything was being handled as soon as it could be. Overall process was painless, a couple weeks flew by for me because I did not need to call or harp Mona or Sean for updates, they both provided time and time again while my vehicle was in the shop. I want to thank you both and the technician for the great service that was provided, I have my vehicle back now, and its better than new! Kudos to the Klaben Ford Lincoln Service Team! More