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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,299 Reviews

5,299 Reviews of Klaben Ford Lincoln - Service Center

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March 26, 2018

Great service I had an excellent experience with body repair shop of Klaben. The staff was friendly and my car was ready in just over 24 hours. More

by casondramblk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
March 25, 2018

Excellent Service Always convenient to schedule appointments and staff is always so friendly. Thank you for all your assistance in helping me keep my vehicle safe and r More

by kharing1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2018

Great Service and Accomodating as always Mike went out of his way to help me get my truck in and out for necessary service. He always communicates and accommodates my schedule to get my serv More

by Grecco Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2018

Great service and completed in timely manner I brought my Ford Fusion in for new brake pads and rotors. My service person saved me $100 in reward service points. The work was completed an hour ea More

by ghtaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2018

Friendly Professional Service My Service Representative was professional and friendly. I have no complaints about the quality of service. However I thought an hour and a half is More

by dequiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carli Ramage
Mar 22, 2018 -

Klaben Ford Lincoln responded

Hello and thank you for taking time to provide us with your valuable feedback regarding your recent visit to our Ford/Lincoln service department. I also want to thank you for your positive comments about the quality of work and customer service. Know too, that your comments about the length of time is also duly noted. We ask for feedback because we know that we will hear about areas we need to focus on and where our opportunities lie for improvement, as we continually coach and counsel our team members to success. Again, I thank you for your feedback and we value you and your business. Mike VanHoose, mvanhoose@klaben.com.

March 22, 2018

New car paint scratch The Body Shop made sure the paint scratch was fixed to his (Artie) and our satisfaction. Even though they had to keep the car for 2 days we were given More

by BOBMIT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank you Dan Peters for assuring the paint scratch was fixed immediately., Daniel Peters
March 21, 2018

Many car troubles looked at with no hassle - great service I went in for an oil change as well as to get my car looked at for a transmission issue. The staff was very friendly from the start. Even though it wa More

by MicheleL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
March 20, 2018

Well done! Very professional. Didn’t do more than was necessary. Highly recommend them. A part broke while they were working on it and they replaced it at no cos More

by MFETTERS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, James Perkins
March 19, 2018

Rewarding Experience I was at Quick Lanes getting a regular oil change with tire rotation. They called my attention to the excessive tread wear on my 2015 Goodyear tires. More

by audreystillwell
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2018

exorcise a gremlin The problem was analyzed and found. The problem was very hard to track down. Every time that it occurred, I would take it to the Service Department an More

by luckyshot41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
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