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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,299 Reviews

5,299 Reviews of Klaben Ford Lincoln - Service Center

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April 17, 2018

no pressure straight forward. great service, no hassle, no pressure in buying stuff that wasn't needed. The staff was really nice also. I would send other people to them for serv More

by dmm0401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
April 16, 2018

Had to make multi visits, but seems to be running well now I was in on 4/9 and believed the issue was resolved, but encountered it again on 4/12. However, Kyle really took care of me, and everything seems to b More

by HHSLOCUM
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie, Kyle Sott, Brandon Pritchett
April 16, 2018

Excellant service. This is my car's family. Klaben has always serviced my cars. I find the service staff to be very professional, courteous and knowledgeable. I feel very comfortable when bri More

by jjcharton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
April 15, 2018

great customer service Went in with a oil leak problem and Patrick Sandy showed me the problem, solved it and gave me a ride to the gym. Excellent. More

by COOPER4419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
April 13, 2018

friendly and efficient I was able to schedule a convenient appointment time quickly, advised that I would need a loaner car which was a real pleasure to drive, and excellent More

by VINNYMART42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
April 13, 2018

Quick and Easy Great service and caring people that not only service the vehicle for you but also explain the reasons for the issues. Painless and to your satisfacti More

by Epyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carli Ramage
April 13, 2018

Quick Lane Service Have taken both of our Explorers here for service. The service group has been amazing, friendly and extremely knowledgeable. We will definitely keep More

by FILIPOWICZII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Perkins, Floyd Bowen
April 12, 2018

Excellent Service We have been going to Mike for over a decade for all of our vehicles. He has always provided first class service. He is a great guy that goes above More

by Chad Bortell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2018

Service Great work by the whole team. The repairs were done quickly and I was kept up to date on the progress. Our car was clean and ready when we picked it More

by dklinzing65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Taylor
April 11, 2018

Thorough and accommodating Mike Brandvold went out of his way to be helpful to a frustrated customer. The service waiting area is comfortable and generous in its offerings. More

by JANEMPENNY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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