Klaben Ford Lincoln - Service Center

Great service, took a little long Everyone always makes you feel like you are the most important person there. It is completely genuine. I did have to peruse the part for my car a litt Everyone always makes you feel like you are the most important person there. It is completely genuine. I did have to peruse the part for my car a little more than I should. I truly believe they forgot to order the part when I originally took it in. I had to play a little phone tag and then suddenly my part was arriving the next day... Once I got my car there, I had 3 other things for them to look at. They were extremely busy and could not get to my car for a couple days. They paid for a rental for me to use over the next week, which was wonderful. When they got to my car, they had to order another part for one of the additional items I asked them to fix. I was even able to drop my rental at Klaben and someone from Enterprise would come get the car. They let me know what was fixed and gave my car back washed and completely back to normal. This is the second time I have used their services since I bought my car and both times have been phenomenal. More

Family friendly business I’ve leased, purchased and had vehicles serviced from Klaben since 1994. What else do I need to say! Family friendly dealership that cares about it cu I’ve leased, purchased and had vehicles serviced from Klaben since 1994. What else do I need to say! Family friendly dealership that cares about it customers! More

Professional, Courteous, and Friendly My experience relates to the overall attention to customer service with Professionalism, Courtesy, and Friendliness. It is always a pleasurable exper My experience relates to the overall attention to customer service with Professionalism, Courtesy, and Friendliness. It is always a pleasurable experience working with the Ford/Lincoln Service Center. More

Very nice staff. Not sure where I was to park or how the process works for an oil change, but I was immediately welcomed and given the info needed. Everything was expl Not sure where I was to park or how the process works for an oil change, but I was immediately welcomed and given the info needed. Everything was explained and James was very pleasant. Enjoyed the coffe and tea. More

Fair treatment They treated me fairly and respected my decisions. They didn't harass me or make me feel pressured. It was overall a positive experience here. They treated me fairly and respected my decisions. They didn't harass me or make me feel pressured. It was overall a positive experience here. More

Joe French rocks Called to get my car in for a recall. Joe French got me in and it worked with my schedual. Awesome job. Joe Fench Rocks. Called to get my car in for a recall. Joe French got me in and it worked with my schedual. Awesome job. Joe Fench Rocks. More

Everyone is always friendly and very helpful alerts ready t I’m loyal Klaben customer and always recommend Klaben to friends and family, I can’t wait until the 2020 to lease a new vehicle I’m loyal Klaben customer and always recommend Klaben to friends and family, I can’t wait until the 2020 to lease a new vehicle More

Transmission problem Regularly deal with Kim Wolfram in Service; I can leave a voice message and know she will act on it. Transmission needed to be replaced; since the car Regularly deal with Kim Wolfram in Service; I can leave a voice message and know she will act on it. Transmission needed to be replaced; since the car was ten years old, we bought a one-year old car in superior condition. More

A+ Service The service representative was very responsive to my needs. He worked me in right away and after the vehicle was serviced he went over the report sho The service representative was very responsive to my needs. He worked me in right away and after the vehicle was serviced he went over the report showing me everything was up to speed. More

I took my car in for service When I took my car in for service Joe was very helpful. He set me up to receive a rental car which allowed me to get my errands done while my car was When I took my car in for service Joe was very helpful. He set me up to receive a rental car which allowed me to get my errands done while my car was in service. We had thought there was a mess in the transmission and he made sure to have a tech ride with us so we could show him what we were talking about. Joe is a huge asset to klaben Ford on Kent Road and I would definitely schedule another appointment with him and I would recommend klaben to my More