Klaben Ford Lincoln - Service Center

Thorough explanation, friendly staff I utilized Klaben under the Quicklane service in Kent. Fantastic service. Helpful, friendly, explained everything to me BEFORE work started. Prices hi I utilized Klaben under the Quicklane service in Kent. Fantastic service. Helpful, friendly, explained everything to me BEFORE work started. Prices high for labor, but, in the end, it was well worth it for peace of mind while driving home. More

Lincoln Service Klaben Lincoln Service provides excellent customer care and reliable and honest car service. I have had my car for eight years and this is the only pl Klaben Lincoln Service provides excellent customer care and reliable and honest car service. I have had my car for eight years and this is the only place I take it too. More

Pleased I was told that the service would take 2 hours, but there was 6 mechanics off so it was going to be longer. I was going to wait but my son could pick I was told that the service would take 2 hours, but there was 6 mechanics off so it was going to be longer. I was going to wait but my son could pick me up and it was done before the time quoted More

Everyone there is great but Mona is exceptional!!!!! This particular location always gives a warm welcome, explains everything in layman's terms so that the customer understands and does whatever it take This particular location always gives a warm welcome, explains everything in layman's terms so that the customer understands and does whatever it takes to satisfy the customer. Giving out loner cars is a huge help, especially for those of us that work, and shows the lengths they are willing to go to for extended courtesy. I cannot say enough about Mona Crooks who I look forward to seeing every trip! She is a great asset to your company and is very knowledgeable about her job. It is great to know this company appreciates women in such a male dominated field! Keep up the great work! More

friendly, experienced team This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I a This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I am reassured that the replacement parts are correct and of the best quality. They are always willing to work with my schedule and to secure alternate transportation should I need it. The staff respectfully listens to my concerns and follows through on explaining the details of the problems to me. They treat my 2004 Taurus wagon with the same TLC and respect as they would a 2019 Lincoln! That's a class act! More

Great service and timely follow up. Joe and the entire Klaban staff work well with customers. Process used by Klaban gets customers in and out of service area quick and timely follow up. Joe and the entire Klaban staff work well with customers. Process used by Klaban gets customers in and out of service area quickly. More

Broken door handle & trunk release Quick, efficient and complete service. Even found a used handle @ half the price after warehouse sent a broken part. Cleaned the car & touched up mino Quick, efficient and complete service. Even found a used handle @ half the price after warehouse sent a broken part. Cleaned the car & touched up minor door chips when installing new handle. Treated us like valued customers. Have brought in Buicks & Cadillacs. Nothing fazes them. More

no nonsense The quick lane is exactly as advertised. The service staff does a great job of explaining the services they provide, recommending additional services The quick lane is exactly as advertised. The service staff does a great job of explaining the services they provide, recommending additional services(while not being pushy), and getting you in and out quickly. A clean waiting area, with coffee and doughnuts in the am...highly recommend! More

Fusion recall loaner Tom Alcorn was very helpful, and i was able to see him without waiting. He took down all the information needed and called Enterprise to introduce me Tom Alcorn was very helpful, and i was able to see him without waiting. He took down all the information needed and called Enterprise to introduce me there. I later decided just to drive our Mercury with no one in the passenger seat, rather than fuss with Enterprise about availability, models, etc. But Tom was great ! This was for the Mercury airbag recall , not my Fusion steering wheel bolt recall. More

Excellent service I was able to drop my vehicle off and come back when service was completed. I left a discount coupon with the tech whom checked me in he later called I was able to drop my vehicle off and come back when service was completed. I left a discount coupon with the tech whom checked me in he later called to inform me that the coupon wasn’t valid for what I needed done (oil change) I ok’d the new charges and continued my errands. After a called checking on approval or denial of a issue found on my car I was later called to inform me Work was completed and I could pick my car up at my leisure. I paid upon returning and after a brief conversation about any future concerns I left. And left happy with everything that had been done. More