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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,204 Reviews

5,204 Reviews of Klaben Ford Lincoln - Service Center

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October 01, 2024

Mike is excellent to work with! Very detailed and knowledgable. My vehicles maintenance was completed on time as scheduled. More

by ZACK1852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Did the job right the first time. They expalained everything but the remote start. Later explained that it was extra ! Service was done in a reasonable amount of time ! More

by Rjoh720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Dylan was very knowledgeable and courteous. he did a great job. It is very hard to reach someone in Service, until Rob gave me his cell #. Great service from this time forward More

by PMCNEILL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest / candid feedback and for the positive comments about Dylan and Rob. We share this with our entire team after reflecting on its content and utilize it internally in coaching, counselling, and celebrations. It was a pleasure meeting you over the phone and having the opportunity to personally apologize and gain valuable additional insight as well as your perspective from your experience. Your kind words added in regards to the interactions with our team members was greatly appreciated and I look forward to sharing these with them. As we discussed, your feedback is important to us and allows us to know where we are succeeding as well as areas needing improvement. We appreciate your business, but more important are the impressions we leave our guests with as we work hard to build relationships that last for years based on trust and confidence. Thank you again for your feedback. Rob, I, and the entire Klaben Team remain at your service. Sean Bradford – sbradfor@klaben.com

September 30, 2024

Mike Utl was a pleasure to work with. He made the purchase process nearly painless. More

by jjcushing
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Ali was able to help us get me Jeep taken care of right away. Great place to have work done ! More

by Lisa1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Quick and friendly environment My advisor was thorough, attentive and respectful. I’ll be back More

by PETEROCKIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Ali is always helpful and professional. She really understood our situation and kept us informed. She did a great job making sure our vehicle was fixed properly. Great experience. More

by Lisa1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Hi my name Martez Harris,Gavin Fano did a great 👍 job I do mean GREAT. More

by lactez40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

I drove past several Ford dealers to get to Klaben because of their service departments reputation. The drive was worth it, because I can tell they really care about doing things right. I care about m More

by mohan.kurup
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman
September 30, 2024

All went well working with Anthony, Rachel and Dakota. The mobile service looks promising! I hope to use it again. More

by rogercarey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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