Klaben Ford Lincoln - Service Center

Thanks Mona, you always take care of me and answer all my questions. Thanks for all that you do. questions. Thanks for all that you do. More

Gavin was awesome! I had yo bring my car back 23 different times but everything he helped me out with whatever I needed. Thank you. I had yo bring my car back 23 different times but everything he helped me out with whatever I needed. Thank you. More

The Klaben team in Kent exceeded my expectations. Great communication throughout the claims and repair process. The only place to trust with your vehicle repairs. Thank You! Great communication throughout the claims and repair process. The only place to trust with your vehicle repairs. Thank You! More

I experienced problems with an AC repair on my 2012 Ford Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby appreciated that this was a most unusual situation and kept in touch with me regularly. I don't think I ever went more than two days without getting a call to give me a status report on the vehicle. In addition to providing regular updates, they insisted on providing a rental car for me once it was recognized that it was going to take an abnormally long period of time to complete the repair. The regular communications and updates that they provided assured me that they had not forgotten about me, and their willingness to work with me on a repair that turned out to be a true "head scratch" speaks volumes about the culture and commitment to service at Klaben Ford. They won me over in every way, and I'm glad to give them an unqualified positive review. Satisfied customer, Roger Taylor Stow, Ohio More

Artie and his entire team at Klaben have always been extraordinary. Professional and Trustworthy after multi accidents in the last decade. Klaben is the only place I will get my car repaired & recommend extraordinary. Professional and Trustworthy after multi accidents in the last decade. Klaben is the only place I will get my car repaired & recommend to everyone. Thank You ALL for guiding me thriu the stressful time.. More

Good customer service. This will be my go to shop from now on. Definitely recommended. This will be my go to shop from now on. Definitely recommended. More

Joe French and Ford service always gives me great service. I have been going there for years and won't change. service. I have been going there for years and won't change. More

Anthony was (for the second time) my service advisor. He is the epitome of effective customer service. He is the epitome of effective customer service. More

Joe has always been pleasant and very knowledgeable. We have been using Joe and Klaben for many years with.multiple vehicles. He is a reason we Continue to patronize Klaben. We have been using Joe and Klaben for many years with.multiple vehicles. He is a reason we Continue to patronize Klaben. More