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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,930 Reviews

4,930 Reviews of Klaben Ford Lincoln - Service Center

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April 19, 2022

Always polite and will get you out as soon as possible if you are one of those people whom like to wait for your vehicle to be done. More

by jkinley0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Apr 22, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 18, 2022

The same great service I have come to expect at Klaben Ford. My service advisor Kim Wolfram is extremely knowledgeable, courteous and helpful. I returned to buy my Ford Edge in large part due to the excel More

by dmerleno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

April 18, 2022

Worked with Mario and once again, all went perfectly. I highly recommend this business and the culture of service they have curated. More

by marcleeshannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett, Mario Palomba
Apr 22, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 18, 2022

I already filled this out. Mona takes great care giving me Convenient appt times. She always returns my calls. She helps me with quotes and rates. Thank you More

by CINNYJETS47@YAHOO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 18, 2022

Very smooth experience, I was are quite pleased! Brandon was a super nice guy and very efficient. More

by tslopek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Apr 22, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 18, 2022

Every time I visit the service experience has been outstanding and the service technicians have been incredibly friendly and accommodating More

by bigo145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Apr 22, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 18, 2022

I pulled in a few minutes early and They were prompt got me in and out More

by SCOTTRIDENOUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Apr 22, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2022

We always have wonderful service at Klaben! , Kim goes out of her way to take care of us consistently!! More

by Probe91gt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

April 16, 2022

I bring my Ford Explorer to Klaben for service. Mario has been fantastic! He is friendly and polite, and I always feel that my car is in good hands. If I have concerns Mario addresses them thoug More

by Rebecca_tipton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Apr 18, 2022 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. We hope to be of service to you again! Take care!

April 16, 2022

Purchased vehicle from this dealership and had 90% service performed there. Personnel that I have been in contact with have been polite and courteous. (However) the personnel that you don’t see, (the More

by mathews4580
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JC Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest and candid feedback. Thank you also for the positive marks and kind words shared about our personnel. We have shared this with our entire team and reflected on our failures as well. We let you down on a few occasions, no excuses. Customer feedback is very important to us. It is the best measure of how we are doing with meeting and exceeding our customers' expectations as well as highlighting areas needing improvement. It was nice to meet you this week while you were in on your follow-up visit for us to resolve your concerns. After reading your most recent comments, it was evident I could have done more to restore your confidence in our collective resolve to prevent quality control issues in the future. I look forward to speaking with you again and providing transparent detail regarding how we addressed our failures and counselled our team members in order to maintain and sustain compliance with our customer-driven processes. I welcome the opportunity to give you a tour of the facility and introduce you to our team of qualifed, trained and caring technicians that were involved in your previous repair visits. They look forward to being able to meet you as well. We are driven to provide our customers with an outstanding experience led by empathy, integrity, and accountability. Thank you for your honest feedback and for placing your confidence in Klaben. I and the entire Klaben team remain at your service. Sean Bradford, Service Manager - (330)673-3139 x206, sbradford@klaben.com

Apr 17, 2022 -

mathews4580 responded

I am very interested in meeting the invisible mechanics. I realize the “Pandemic “ has caused problems with staffing and proper training. I feel they should be more engaging with the public. Thank you for your concerns for my feelings.

Apr 18, 2022 -

Klaben Ford Lincoln responded

Thank you for your additional feedback and insight. This is excellent to hear and I will reach out by phone to set up a time that is convenient for you. I look forward to introducing you to our technician team and giving you a tour of the facility as well. Thank you again for your feedback and giving us the opportunity to continue serving you. Sean Bradford, Service Manager - (330)673-3139 x206, sbradford@klaben.com

Apr 18, 2022 -

Klaben Ford Lincoln responded

Thank your for your additional feedback and insight. This is excellent to hear and I will reach out by phone to set up a time that is convenient for you. I look forward to introducing you to our technician team and giving you a tour of the facility as well. Thank you again for your feedback and giving us the opportunity to continue serving you. Sean Bradford, Service Manager - (330)673-3139 x206, sbradford@klaben.com

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