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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,801 Reviews

4,801 Reviews of Klaben Ford Lincoln - Service Center

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April 22, 2022

Mona has been my service advisor for over 9 years. She always provides excellent service when taking care of my Escape. I always receive great service whenever I bring my car in. Mona Crooks always ke More

by fairyrain826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Mario Palomba
Apr 24, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mona here at Klaben Ford! We can't wait to see you again, have a great day.

April 21, 2022

Klaben is the only place I've gone to for all my service work oil changes, then ups, tires, the works because the do great work at good prices. Mike has been my main service advisor but his whole crew are More

by mactech44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

April 21, 2022

Joe French handled my services for my oil change and to repair my on dash screen which needs electrical work. He was very patient and helpful. Thank you for all your help Joe!!! More

by TruDay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

April 21, 2022

I love my Ford Escape. I’m glad I have the Loyalty Rewards. Mona takes great care. She always returns my calls. She gives me convenient appt times. She is thorough in her More

by CINNYJETS47@YAHOO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

CINNYJETS47@YAHOO.COM responded

Yes I appreciate Sean Branford’s reply at making it right. In over 20 years, I’ve never had to have something done over. It’s callEd human error. Quality Control works. Thank you for your concern. We are good Thank you Mona

April 21, 2022

Always receive great service whenever I bring my car in. Mona Crooks always keeps me informed of required services, as well as available deals. More

by Johnw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

April 21, 2022

Mona has been my service advisor for over 10 years. She always provides excellent service when taking care of my Mustang. More

by Summerknights95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for your business! Take care!

April 21, 2022

People are very friendly. Waiting are is very nice. If you have a issue they take care of it. More

by Sheeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. Safe travels!

April 20, 2022

I have known and worked with Mike for over 10 years getting my car serviced at Klaben Ford because they do an excellent job and have very good pricing. More

by mactech44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

April 20, 2022

Kim was amazing throughout the whole work. Thank you so much for your honesty. I will visit this dealership over and over again. More

by moe gitiforooz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2022

Mona is the best service advisor I have ever dealt with and provides excellent customer service, is caring and makes sure the customer is satisfied More

by Ned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Klaben Ford Lincoln responded

Hi Ned, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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