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4,984 Reviews of Klaben Ford Lincoln - Service Center
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September 09, 2024
Kim is always very professional, explains all the work that needs to be done and is fun to work with. that needs to be done and is fun to work with. More
by RMAINS
Verified CustomerEmployees Worked With
September 09, 2024
I’ve been a Klaben customer for over 20 years and always had an excellent service experience with Joe French had an excellent service experience with Joe French More
by ddougher
Employees Worked With
September 08, 2024
I have been, over the past 10+ years, buying and servicing each and every car, truck and SUV purchased. Not once have I been disappointed - quite the opposite in fact. All involved are vested 110% servicing each and every car, truck and SUV purchased. Not once have I been disappointed - quite the opposite in fact. All involved are vested 110% in the customers satisfaction - be it sales, service and/or body shop. Kim Wolfrom and I have a special relationship, and she is always looking out for my benefit, satisfaction - and that of my many vehicles. She may be last in the listing below - but she will always be at the top of my list. Tough having a last name starting with a "W" - I would know for I have been dealing with it my whole life - starting in first grade and sitting in the back of the classroom! More
by marf2007
September 07, 2024
Thanks Mona, you always take care of me and answer all my questions. Thanks for all that you do. questions. Thanks for all that you do. More
by diane.olsen1648
Employees Worked With
September 07, 2024
Service representative I initially spoke with was very polite and knowledgeable and able to give some tips and answers and explanations over the phone did follow up with a Mail on appointment etc. prior p polite and knowledgeable and able to give some tips and answers and explanations over the phone did follow up with a Mail on appointment etc. prior person never bothered to do the follow up or confirm appointment only realize that when I called to cancel appointment and told her I didn’t have one explain to the person I spoke with at that point I would’ve been very irritated that I showed up and not been able to have taken care of the issue Services self was more satisfactory and appreciated the help More
by DGPIERSON3793
September 07, 2024
I have been a Klaben customer for over 40 years. They are customer oriented and always professional. They are customer oriented and always professional. More
by MMEKEAL
Employees Worked With
September 06, 2024
I appreciate their personal touch and the quality of care. They keep on top of things for you. care. They keep on top of things for you. More
by Gebeck
Employees Worked With
September 06, 2024
Gavin was awesome! I had yo bring my car back 23 different times but everything he helped me out with whatever I needed. Thank you. I had yo bring my car back 23 different times but everything he helped me out with whatever I needed. Thank you. More
by jenessareynolds
September 05, 2024
The Klaben team in Kent exceeded my expectations. Great communication throughout the claims and repair process. The only place to trust with your vehicle repairs. Thank You! Great communication throughout the claims and repair process. The only place to trust with your vehicle repairs. Thank You! More
by desai_parul
September 05, 2024
I experienced problems with an AC repair on my 2012 Ford Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby appreciated that this was a most unusual situation and kept in touch with me regularly. I don't think I ever went more than two days without getting a call to give me a status report on the vehicle. In addition to providing regular updates, they insisted on providing a rental car for me once it was recognized that it was going to take an abnormally long period of time to complete the repair. The regular communications and updates that they provided assured me that they had not forgotten about me, and their willingness to work with me on a repair that turned out to be a true "head scratch" speaks volumes about the culture and commitment to service at Klaben Ford. They won me over in every way, and I'm glad to give them an unqualified positive review. Satisfied customer, Roger Taylor Stow, Ohio More
by rtaylor
