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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,984 Reviews

4,984 Reviews of Klaben Ford Lincoln - Service Center

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September 14, 2024

I had a quick seamless service experience. Joe communicated exactly what would be done during the service appointment and also let me know what would be done at my next service appointment. More

by Shogrefe19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Excellent customer service and able to o get an appointment when convenient for me. The entire staff was friendly and helpful More

by Lball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Mike in service always takes good care of us. He is honest and works to get all done at beat price. More

by Rob328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Mike Brandvolt was very knowledgeable and explained why my battery went dead & what I need to for More

by bkkeas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

The Klaben service department is always professional and works to get me the best appointment. Kim is professional and helps get to the root of the problem anytime I have an issue. More

by fordedge50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

I received professional service with issue addressed to my satisfaction including detailed explanations on next regarding recall and other matter where a part was ordered. More

by jpallack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

I absolutely trust my car to the Klaben Team. 11 years and counting. I'm a Courier, so I need to know that my car is safe for the long roads ahead. They go above and beyond to make sure everythin More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Anthony was very informative and gave me a good deal on the oil change and the alignment. More

by lacook54
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

It's one of the best dealerships out here not only for sales but the service department is excellent and they take care of the customers needs. More

by JMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Mona always does a great job communicating what is happening with my vehicle when it’s in for service More

by Markhulthen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
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