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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,202 Reviews

5,204 Reviews of Klaben Ford Lincoln - Service Center

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January 18, 2025

Always a great experience. The customer service provided by Joe French is exceptional. The waiting area is comfortable. More

by LENASAMUELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

They have reliable service for a variety of vehicle makes and models, and their service plans are excellent. Their staff are friendly, helpful, and always know what you, and they themselves, are talking abou More

by anuchtal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : If, I Didn't, Personally, Recognize You, But You, Remember Me, I. DeEply-Apologize, Shelby Wiley
January 16, 2025

I have been coming to Klaben for years and always enjoy working with Mona. We have a great rapport with each other. The service crew got me in and out quickly too. More

by tariann9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

I called and to make an appointment and they got me in right away gave me a timeline on when my repairs should be done and my service department representative called and kept me we informed. My truck was More

by Sbwolford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
January 15, 2025

Both regarding sales and service Klaben Ford has always provided A+ quality service. Kim Wolfram has been my service rep. Matt Harteis and Jeff Tetrault have been the sales rep. Klaben Ford facility is More

by MJACKSON016
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Tetrault
January 14, 2025

My review is for Ryan I don’t know who he is, my salesman was Gragg Adkins and he did an excellent job! Highly recommend Gragg More

by julie8676
Recommend Dealer
Yes
Employees Worked With
Gragg Adkins
January 14, 2025

This was my first ever service appointment at Klaben. Sean and Anthony were outstanding. I was processed immediately upon my arrival. They, both, kept me informed as I waited in the vey comfortable custo More

by PILLA.JOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Took advantage of the satellite service offered by Klaben Service department. It was great that we could have a tire rotation, Oil and Filters and Fluids topped off without having to drive to the dealership. More

by don89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

I received a good service. Appointment was easy to schedule and the service was fast. More

by m.ago11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience at our service facility. We ask for feedback through many different venues as we are looking for the honest feedback that tells us what our customers experience when they interact with members of the Klaben team. We then take that feedback and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. A 4-star rating means we did well. It also means we could have done a better job in some way to provide the level of experience you deserve. Other time it is just a mistake in the rating left. I enjoyed having the opportunity to speak with you on the phone, gain additional insight, and appreciate your kind words for Gavin and our team. As discussed, we look forward to the opportunity to continue providing you with the level of service you deserve and continue building our relationship based on your trust and confidence in us. Thank you again. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

January 13, 2025

I have worked with Mona for years and she and I have a good rapport. The service team got me in and out quickly. Cannot say enough good things about the Klaben service crew! More

by tariann9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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