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Klaben Ford Lincoln

Kent, OH

5.0
13,686 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,686 reviews

December 25, 2019

Awesome experience. You owe it to yourself to buy here. As usual the experience buying from Klaben is awesome. Every detail is well planned out. Roscoe Woodberry is the best. You owe it to yourself to check More

by Fwd2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Colbert
December 24, 2019

So thorough and thoughtful! My husband had purchased our Lincoln there,so when my Ford dealer's service department slipped in quality 3 visits.l in a row, I switched to Klaben. More

by Erin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Batten
December 24, 2019

Leased a 2020 Escape. This is our fourth Escape leased through Klaben Ford. Dave Mott is knowledgeable, friendly and easy to work with. It is easy to make an appointment More

by Loyal Ford buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
December 24, 2019

CPO Explorer I had an excellent experience purchasing a CPO Explorer from Klaben. The service was amazing and Matt was very knowledgeable getting me into the right More

by ryandchristian7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Moyers, Andy Bellian
December 23, 2019

Superior Business Operation Klaben is where we have gone for the last 15 to 20 years. Our first sales person, Don Battan, is now with the parts Department. (Great guy and we More

by MHowitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Garred
December 23, 2019

Very happy This is my second vehicle I have bought from Klaben. My salesman Chris was great. He was professional and easy to work with. And the girl who helped m More

by Regina Roos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2019

Price of new vehicle right, really lowballed my trade in. They were told to remove breakaway switch from trade in, employee cut the plug off instead of pulling harness thru floor. This will cost me an addi More

by Whokares2
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2019 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Klaben. Your feedback is important. When we offered to remove the breakaway parts from your trade-in vehicle, our intentions were to save you time and money. I apologize that our failure to remove the plug from the harness caused you frustration and inconvenience. No excuses. I hope that when you brought this to Tyler's attention, his immediate offer to reimburse you for any added cost on your part was satisfactory. All of our Team Members are empowered to do the "right thing" for our customers. When we make a mistake, we need to make it right. Regarding your trade-in value, I apologize if our actions and words left you feeling like we "lowballed" your trade-in. I assure you that was not the case. In today's transparent and hyper-competitive environment, we must be very competitive in order to make a sale. That being said, it's more important that we remain sensitive to our customers' needs, empathize with their position, and find a way to meet or exceed their expectations. We continually critique our processes and learn from experience. Thus, your comments are a resource for us to utilize in our ongoing efforts toward continuous improvement. Thank you! Please reach out to me personally if you would like to continue the conversation. Merry Christmas. Rich Klaben. 330.673.3139 ext 308.

December 22, 2019

Very fast turnaround. I got the works done and was very impressed with how fast the car was done and ready to go. Mona Does a great job. More

by bill425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2019

Great service Went in for an oil change and Rosco and Mona really took care of me and provided exceptional customer service. I will be bringing my Ford into Klaben More

by Disappointed123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2019

Very cloudy headlights My headlights had become very cloudy and dim. Klaben was the only shop I called who would look to see if they could be restored. They couldn't, so Nic More

by merri_mcp
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
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