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Klaben Ford Lincoln

Kent, OH

5.0
14,143 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,143 reviews

October 14, 2020

This is our second time buying a car from Louis. Excellent service and always goes out of his way to make us feel appreciated. Never get any pressure from him to make a purchase. More

by Aspera
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2020

Klaban Ford had the best pricing on the specific truck that I was looking for within a 400 mile radius. I ended up identifying the truck, reaching out to the dealer, and confirming the deal. Upon arriva More

by PJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Casto
Oct 26, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. After reading your review I was left feeling embarrassed and frustrated. We missed something that should have been caught and then communicated well before you took delivery and got your brand new vehicle home, no excuses. Putting on top of that the distance you traveled in order to purchase this vehicle from us, it deserves not only an apology, but actions to make right a situation we created. I enjoyed meeting you over the phone and working through email as well, allowing the opportunity to ultimately resolve your concerns and hopefully fully restore your confidence in us. We share your feedback with the entire Klaben team and reflect in many ways allowing for us to improve and work hard every day to get better together. Thank you again for your feedback and as always, I and the entire Klaben team remain at your service. Tim Casto-tcasto@klaben.com

Nov 08, 2020 -

PJ responded

Tim, thank you very much for addressing and resolving my issue in a quick, courteous, and positive way! I have updated the review to reflect my comprehensive experience.

October 14, 2020

We always get the time we need to get our car serviced. Mona , our service person is always very helpful. Weare always satisfied with ourtreatment at Klaben. More

by HR1935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2020

Hands down best exsperience buying a car! Seamless process from the moment I walked through the door. Thank you so much David, Steve, and Christine. More

by alyssabailes28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
October 13, 2020

There are never enough words to describe the Klaben experience! Louis and Richard go above and beyond every time! Thank you for doing what you do best and getting me into my new vehicle! More

by _denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
October 13, 2020

This is my 3rd vehicle with Klaben Ford. Louis was very professional. He answered all of my questions I had promptly. We were in & out very quickly. I have enjoyed each hassle free buying experience with K More

by jeromekeyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2020

Great service, best price on tires. Mike was very helpful and knowable about what would be best for my needs. the tires were not the most expensive, but rather they are the best for how I use my RV. More

by JOERUMMY13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2020

Customer service is top notch. I trust this dealership with sales and service. I have had great service from Chris V., Tyler and Mona. Everything is friendly, fast and direct. More

by CHANDIJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mona
October 13, 2020

Brought my 2015 Ram in for some minor body work. One of the locations on my vehicle was a location Klaben fixed a few years ago from a minor collision. They were polite professional and friendly. Not onl More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
October 13, 2020

Great experience always with professional people helping us. We love Kim Wolfram who is our service advisor. Kim always is looking ahead for our service needs. More

by Billwills1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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