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Klaben Ford Lincoln

Kent, OH

5.0
13,677 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,677 reviews

June 03, 2020

A Great First Experience Buying a Car This was my first time buying a car. Doug made every step of the process extremely clear and manageable especially during this pandemic. He helped me More

by rdmtbc19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Carter
June 03, 2020

Well done Klaben Ford. As usual, the scheduling, service and treatment from this dealership was timely and excellent, especially under the circumstances(ie covid-19). I woul More

by DRACO151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2020

Pleasant Experience from Start to Finish The team at Klaben made the car buying experience stress-free and pleasant from start to finish. I found their website to offer all the tools that I More

by Happy Shopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2020

Not a good experience. I brought my car in Monday Not a good experience. I brought my car in Monday morning for a 710 appointment and it didn’t get looked at until 5 the same day More

by DLOVERR
Recommend Dealer
No
Employees Worked With
Not sure
Jun 05, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. I apologize again for falling short in setting and meeting the expectations we set for you during your recent visit, no excuses. I enjoyed meeting you over the phone and am thankful for the additional insight you shared during our conversation, as well as the positive notes about previous experiences. I have shared this feedback with our entire team and will use it to improve on our delivery of "customer first" customer service every time based on empathy and efficiency. Thank you for allowing us to make right a situation we created. We appreciate your business, but more importantly our relationship with you built on your trust and confidence in us. I assure you we will not let you down in the future. I and the entire Klaben team remain at your service. Stay well. Sean Bradford - sbradford@klaben.com

June 01, 2020

Amazing people that go above and beyond. I would recommend this dealership to anyone in need of a vehicle, new or used. Always great service. :) More

by sudercallie
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson, Denise Miller, Douglas Lewin
June 01, 2020

Easy Dealing It was a pleasure workin g with Louis and we were able to arrive at our numbers with no haggling. Thanks to everyone at Klaben for making this an exce More

by nliven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2020

Great inventory selection. The Collision department is second to none. IKim in service is always waiting with a smile Another of my favorites is Loretta with car rental. She always comes out of her offic More

by SMDARROW
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota in service and Loretta in rental, Brandon Brinko
May 31, 2020

My first time here Every aspect of this car buying experience was positive. From the moment I entered Klaben Ford I was welcomed by the staff and throughout the entire More

by gotwine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Lewin, Matthew Garred
May 31, 2020

Wow , Great job my Escape came in with a problem that no one could diagnose because it wasn’t showing up in any of the computer systems but occasionally it would not start no rhyme no reason so I had it tow More

by dsawyer2010
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter, Nate Bryant, Tim Casto, Andy Bellian, Terry Colbert
May 31, 2020

Tyler was great, both helpful and attentive. I took my vehicle in for a recall. It was discovered that my Ford Escape was leaking coolant into my engine. So they replaced the short block. My vehicle now m More

by BUCKSCAT
Recommend Dealer
No
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Klaben Ford Lincoln responded

Thank for taking the time to provide your honest feedback and the positive marks/comments about Tyler. I apologize your attempt to reach out to us was not followed up on as it should have been. We let you down, no excuses. I assure you, we take our customer's complete satisfaction very seriously and are ready address your concerns immediately. It was good to meet you over the phone last week and discuss in more detail the plan for resolving them and restoring your full confidence in us. With your busy schedule, as discussed, we will make ourselves available when it is convenient for you. Thank you again for your feedback and as always, the entire Klaben Team remains at your service. Sean Bradford – sbradford@klaben.com

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