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Klaben Ford Lincoln

Kent, OH

5.0
13,669 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,669 reviews

October 08, 2020

Excellent Dealership and service department. They are 100 percent honest and trustworthy. They offer great customer service and their after sales is awesome too ! I would definitely recommend them More

by WALEED_LOUTFI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Taylor, Mario Palomba
October 08, 2020

I definitely would give chris moldas an all star review! Found him very patient and nice to deal with. He didn't try to force you to buy anything you didn't want like alot of dealers will, simply read over More

by Carlringer
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2020

Brandon Stahl was courteous and amicable, as well as having been highly informative regarding the vehicles in consideration and various other options at our disposal. More

by CM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stahl
October 07, 2020

Tyler service was fantastic with me . He had all the answers. He also worked with me on the price of the vehicle so it was more in my price range. More

by RAZZJ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Douglas Lewin
October 07, 2020

Mike has always made us feel like family very time we come to Klaben Ford. He was very knowledgeable and accommodating to our needs. Mike also helped to make the process as quick and easy as possible. We More

by bbuehler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
October 06, 2020

Amazing service as always - they never cease toamaze me Amazing service as always - they never cease to amaze me with how much they care for their customers and treat them as family. Klaben family has gone More

by TVOJAONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest and candid feedback and positive comments about Mona. After reading your review I felt embarrassed and frustrated and immediately began to attempt to empathize with you and all of your concerns. We let you down in a couple ways, no excuses. I'm grateful to have had the opportunity to meet you first over the phone and then in person as the insight you provided gave a clearer picture on how we needed to approach addressing everything. Your roadside experience is disappointing in itself to say the least, and I was able to share this experience and all of your feedback with the entire team. It Provided good reflection and coaching points necessary to evaluate and improve upon our customer's experiences. We are pleased at being able to resolve all of your concerns and more importantly put your mind at ease. We appreciate your giving us the opportunity to restore your confidence in us and in your vehicle. Thank you again for your feedback and as discussed, I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

October 06, 2020

Always friendly, never pushy, cares about his reputation, great representative of Klaben dealership. Tom goes out of his way to cover any mishaps and always goes over the top to make things right... More

by Lisa's Lincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant, Mario Palomba
October 06, 2020

The car was clean and well presented. Our salesman was super friendly and pleasant to deal with. He kept in contact with us and answered all my questions More

by georgenlisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
October 06, 2020

Everyone there is very kind. They take the time to greet you and explain everything. All I can say is awesome. I have to bring my 90 yr old dad every time because he loves it too. More

by kkinney23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
October 06, 2020

Said my car ran fine and the check engine light was off. Neither was the case and had to get it fixed a week later More

by motuck1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Oct 15, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent visit to our service facility. I appreciate the 4 stars for friendliness of our team members, however we failed miserably in all other areas. Most importantly we let you down when it came to providing you with an accurate diagnosis and description which resulted in your concerns not being repaired. We should have done better. No excuses. I also appreciate your responses to my emails and the reiteration of your concerns and perceptions. We now have the responsibility to take your honest feedback and share it with our entire team. Once that is done, hopefully we have identified the root cause for our failure along with the preventative measures that need to be taken to prevent a repeat of this same scenario. If there is anything that I can try and do for you at this point, please let me know. I thank you again for your review and apologize for not delivering the type of experience that you should expect and deserve. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

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