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Klaben Ford Lincoln

Kent, OH

5.0
14,131 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,131 reviews

February 21, 2021

My wife and I worked with Louis on selecting our new Explorer. We found him to be very professional, helpful and enjoyed his pleasant personality during our search. He was very patient with us and was q More

by Billwills1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2021

Great experience! David Mitchell, Steve Opalko and Christine Klaben thank you so much!! Highly recommend this dealership! Super easy, very professional. Willing to help us get the vehicle we needed. More

by Kblakey
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Klaben, Steve Opalko
February 21, 2021

Mike U and Roscoe W treated us like family the second we came in. They worked so hard to get us in a vehicle we liked and could afford. I will never go to another dealership. Klaben really cares. We couldn' More

by Marlorose1037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Steve Opalko
February 20, 2021

Kim is excellent to work with scheduling, details on the needed work and suggested additional maintenance. She ALWAYS follows up and makes my experience stress free. Awesome Klaben Associate. More

by Searcy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2022 -

Searcy responded

Excellent service and communication! Work is always spot on. Kim does a great job with covering all basis with services needed and completed!

Sep 17, 2022 -

Searcy responded

Another perfect service from Kim Wolfram at Klaben Ford in Kent! Thorough review of services that were done and always keeps me up to date on other services my car might need in the future!

February 20, 2021

Was a great experience quick, easy and friendly. Chris and Jennifer are fantastic. They made the process very quick and easy and painless and have no doubt the service department will be the same. More

by SeanHorning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2021

Needed some repair and service work on my Jeep. Brandon and the rest of the team at Klaben did an excellent job. Not only found a couple of areas to save me some money, but also picked up and dropped off m More

by Mcbball52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
February 19, 2021

Klaben is amazing! Both the dealership and the body shop! They truly treat you with kindness and courtesy! We are loyal customers to both and will continue to be! I highly recommend them! Alicia Jolly More

by a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko
February 19, 2021

The buying process was extremely easy. Mike was very helpful and knows his stuff. I was would recommend anyone who wants a vehicle to go to klaben. More

by JKnight330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Klaben Ford Lincoln responded

Hello, your comments keep us motivated and working hard for all our guests! We look forward to your next visit! Take care!

February 19, 2021

I went to a closer dealership and tried to purchase a vehicle. That same day, after a disappointing experience, I received an email from Rob. I contacted him, went to see him at the dealership, and he tr More

by iamrbird
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2021

In today’s world, not everyone has 90mins to wait for an oil change and tire rotation. Wish there was an express option for those of us who don’t have that time. More

by Ritzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott, Matt Moyers
Feb 21, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and for the positive marks left as well. We take this feedback and share it with our entire team allowing us to reflect and know where we are succeeding, as well as areas requiring our attention. All of it is taken seriously and provides our team valuable insight for improving the experiences we provide to our guests. I apologize for not delivering on every aspect of your visit in an efficient manner. No excuses, we failed. We have discussed internally and recognize how and where we failed to make adjustments and provide options that would have provided a more expeditious and positive experience. I attempted to reach you via phone in order to personally apologize, share these thoughts and thank you for many years of loyalty to and advocacy for the Klaben organization. Your business is appreciated and respected, but the relationship gained is more important to us than anything. Thank you again for your feedback. I have provided my contact information if you care to share additional insight and further discuss your recent experience as well as for your future reference. I and the entire Klaben team remain at your service. Stay well. Sean Bradford – sbradford@klaben.com

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