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Klaben Ford Lincoln

Kent, OH

5.0
14,595 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,595 reviews

August 10, 2021

They went above and beyond to get me a loan. They took a chance on me and I would recommend them to anyone. They treated me with respect even though my credit was not perfect More

by Tjeckhardt67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko, Anthony Averitt
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2021

I had a great experience purchasing my f150 Lariat. Everyone was very professional and friendly! Purchasing a vehicle can be a hectic ordeal but my experience at Klaben was just the opposite More

by bcraigo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2021

They are always ready and willing to help me with anything that is bothering me! I appreciate everything that they do! Very friendly and nice to me always!! More

by rcookro
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2021

Our experience at Klaben was amazing! We had not purchased a new vehicle in many years therefore had so much to learn and so many questions! Brandon was very patient with us in making sure that all More

by LoriW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stahl, Anthony Averitt
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 09, 2021

Great dealership and staff to work with. Very easy process from start to finish. Would recommend them to family and friends with no hesitation at all. More

by JGad23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2021

Great customer service and made my new truck purchase smooth and stress free. I would 100% go back there for my next vehicle without any doubts. More

by Rgholizadeh27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Averitt
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 09, 2021

Normally we have had no issues. Came in for a 15,000 mile maintenance and and a check on transmission. Dropped truck off on Monday, didn't get it back until late on Wednesday. Would have like to been kept u More

by grwalukas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback as well as the positive marks left. We reflect on it as a team and use it for coaching, counselling, and celebrating as we discuss the areas we are doing well and areas needing improved upon as we continuously work to improve the experience we provide for our customers. We let you down during this visit in communication and caused inconvenience for you as a result, no excuses. I appreciate the additional time you spent with me on the phone today. The insight you gave me will also be shared with the team. I enjoyed our conversation and appreciated the opportunity to personally apologize. Thank you for letting us make right a situation we created and giving the opportunity to restore your confidence in us. We appreciate the business, but more important are the relationships we stand to gain and maintain based on that confidence and trust we have earned. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

August 09, 2021

Our salesman Branden was awesome!! Friendly and helpful. I did not feel pressure to buy and he even search when other colors were coming in. More

by Jgolec
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden Johnson, Anthony Averitt
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 08, 2021

Klaben Ford once again exceeded out expectations for customer service. Louis, Denise, and Tom all treated us like family. We will always by our F-150s from Klaben. Traveling to OH from PA is always w More

by J Foys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 08, 2021

This was my first time at Klaben and it was great service experience! Tyler was very friendly, knowledgeable and helpful! More

by leon_larissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

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