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Klaben Ford Lincoln

Kent, OH

5.0
15,640 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 15,640 reviews

April 02, 2026

You know what- 6 STARS. Kyle and the others took really good care of us from start to finish. thanks More

by TTASKER0
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Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2026

Everyone is so nice and helpful! I could not ask for a better group of people to work with on a continual basis. More

by ShadyKatie
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2026

Kim is always great. I love the personal attention she gives me every time. She worked well with my insurance company to fix the wire damage caused by squirrels, to my F2 More

by Mary
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2026

Mike did a wonderful job explaining everything to me - how all the warranties work how they apply to my car. He explained all that would be done to my car today as this was the first appointment with my n More

by Donna
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2026

One of the best dealerships and service department associated together that makes them rated number one in my opinion. They care for the customer and their needs and fix customers concerns while getti More

by JMC
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2026

Service Director is very helpful car was very clean when it was returned thank you More

by rdruntas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2026

Bo helped me out a lot with buying my first car. The communication was clear and straight to the point. Everything went well! More

by robertmichaelkosar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2026

Mona always provides great service on my mustang. She takes care of the car since the day i took delivery. More

by Summerknights95
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2026

They are thorough and we were able to get our appointment within 2 weeks. We are concerned that they are not able to get the parts to handle the recall from September 2025x More

by scdcg
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2026 -

Klaben Ford Lincoln responded

Thank you for taking your time to post your review and for the complimentary words about our team. We appreciate our guest’s feedback and use it to realize where we are doing well in providing the level of service you deserve as well as areas needing attention or addressed. Your concerns in regard to recall parts on backorder is something we experience more than we would like, but take all of them seriously. I was unable to find your information in our system based on the name used for your review. I have left my direct contact information below so that you can contact me and I can look further into this for you. Thank you again for sharing your honest feedback and I look forward to speaking with you soon. Sean Bradford – (216)337-1005 – sbradford@klaben.com

Apr 09, 2026 -

Klaben Ford Lincoln responded

Thank you for taking your time to post your review and for the complimentary words about our team. We appreciate our guest’s feedback and use it to realize where we are doing well in providing the level of service you deserve as well as areas needing attention or addressed. Your concerns in regard to recall parts on backorder is something we experience more than we would like, but take all of them seriously. It was a pleasure meeting you over the phone and your additional insight is greatly appreciated. As we discussed, points discussed will be shared with our team and used for our continuous work towards improvement. Thank you again for your honest feedback. I and the entire Klaben Team remain at your service. Sean Bradford – sbradford@klaben.com

March 30, 2026

Joe French took great care to make sure my truck was fixed in a timely manner. More

by MOONER93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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