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Klaben Ford Lincoln
Kent, OH
14,453 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,453 reviews
October 01, 2016
happy with the new car So far the Ford fiesta I recently purchased has been a great little car. Really glad I was referred to Ty Davis who found exactly what I was looking f So far the Ford fiesta I recently purchased has been a great little car. Really glad I was referred to Ty Davis who found exactly what I was looking for in less that 1 day. More
by Tony
Employees Worked With
Ty Davis, Stephanie Slomberg
October 01, 2016
met my expectations Bob work hard to get the mustang I wanted. He went extra distance to make sure I was happy. I been a Klaben customer or over 30 years Bob work hard to get the mustang I wanted. He went extra distance to make sure I was happy. I been a Klaben customer or over 30 years More
by Simonsroof
Employees Worked With
Bob Paytas, Stephanie Slomberg
October 01, 2016
Poor quality Service and Terrible Customer Service I purchased my 2016 Ford Explorer from your dealership in Kent. I had my car at your body shop for a collision repair. The body work was fine but they I purchased my 2016 Ford Explorer from your dealership in Kent. I had my car at your body shop for a collision repair. The body work was fine but they also had to replace my hitch which they sent to U Haul for the replacement. I would expect you to inspect their work since I'm contracting with you for the repair. I had to bring it back because they dropped my exhaust for the installation and never fully tightened it back up. The wiring harness was never not properly secured under the car and is now coming down in spots under the car. I will have to take it somewhere to have it done properly. I also asked that my car be taken to the dealership for several repairs. Oil change - 2 weeks after I picked it up my oil service light is coming on. My driver side power mirror was making a noise when it unfolded from the parked position, - all they did was squirt grease into the pivot point which was oozing out onto the mirror and did not address the noise. The spring in latch on my console between the front seats seems to have broken so it is no longer spring loaded. They told me they had to order the parts and would contact me when they came in. I've called the gentleman at the body shop who had made the arrangements for this repair twice, both times I was told someone from the dealership would call me to let me know the status. Its now been over a month and I have not heard a word. Needless to say I am not very impressed with Klaben. More
by BILL.RECTOR7
Verified CustomerEmployees Worked With
Steve Workman
October 01, 2016
Excellent Brandon was very helpful and took care of my purchase!! I am very happy with my new car and will return to Brandon in the future! Brandon was very helpful and took care of my purchase!! I am very happy with my new car and will return to Brandon in the future! More
by Lscott26
Employees Worked With
Brandon Brinko
October 01, 2016
Unable to fix the problem Brought my 2016 Ford Escape in due to "engine failure" message. The car has 30,000 miles on it... way to early to be having major problems. They repla Brought my 2016 Ford Escape in due to "engine failure" message. The car has 30,000 miles on it... way to early to be having major problems. They replaced the engine throttle mechanism and assured me everything was o.k. Two weeks later, while in PA with my family and four hours away -- same message and problem. This is the second car I've purchased from Klaben. Both have been unreliable and had major problems in the first year or two and required many visits to get them working. More
by KNODEN
Employees Worked With
September 30, 2016
excelent, courteous, knowledgable I am a return customer to Klaben always have had an excellent experience every time. Very friendly and accommodating to my needs, most importantly ver I am a return customer to Klaben always have had an excellent experience every time. Very friendly and accommodating to my needs, most importantly very knowledgeable. More
by josiew.
Employees Worked With
Bob Paytas, Daniel Peters
September 30, 2016
Great dealer...Doug Carter brings us back I have recently purchased two F-150 trucks from Doug Carter and I've truly enjoyed both experiences and you can't always say that when purchasing a ne I have recently purchased two F-150 trucks from Doug Carter and I've truly enjoyed both experiences and you can't always say that when purchasing a new vehicle. Doug has always been friendly and patient and made sure I got exactly the truck I wanted. I live about 35 minutes from the dealership and I have closer options to buy a Ford but I go to Klaben mainly because of Doug. I feel like I bought vehicles and made a friend in the process. The finance department is great as well. The ladies back there have been super friendly and efficient and explain the paperwork thoroughly and make that whole process easy and as quick as possible. My girlfriend also recently purchased a vehicle from Doug and she is very intimidated and stressed by car shopping in general but Doug made it so easy and was so willing to help without being pushy that she had a fantastic time looking and buying and couldn't be happier with the Edge Titanium he got her into. If you're looking for a great vehicle and want to be treated fairly and have a great car buying experience go see Doug! I have no doubt you'll be more than satisfied! More
by Bob D
Employees Worked With
Doug Carter
September 30, 2016
Ford Service I work but took my car in for scheduled service recently. My CSR is Kim Wolfram, & the team promptly came out for prelim checks, got the car in to the I work but took my car in for scheduled service recently. My CSR is Kim Wolfram, & the team promptly came out for prelim checks, got the car in to the bay & out in about 1 1/2 hrs, with the "works" pkg. I was able to get back to work & get on to my other appointments. Thank you! More
by PETROVIC_CHERYL
Employees Worked With
September 30, 2016
Fantastic service Stopped in on a Saturday and received fantastic service. service personnel were very kind and professional. They looked over my car and explained th Stopped in on a Saturday and received fantastic service. service personnel were very kind and professional. They looked over my car and explained things that were wrong that I wasn't aware of. Car drives like a new vehicle. More
by RD207
Employees Worked With
Nate Bryant
September 30, 2016
Service Good service as always. Quality parts used. Warranty service work. No issues. Took time to research and find the issue and order parts as needed. Good service as always. Quality parts used. Warranty service work. No issues. Took time to research and find the issue and order parts as needed. More
by MEGHERSH
Employees Worked With
