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Klaben Ford Lincoln

Kent, OH

5.0
14,001 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,001 reviews

September 11, 2016

Extremely disappointed I was never informed they could not take my drums off to check them! When I left the car started making a grinding noise from the back so I had to go More

by SCOTTLGREEN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know his name
Sep 14, 2016 -

Klaben Ford Lincoln responded

Thank you so much for sharing your comments regarding your recent experience at Quick Lane of Kent. Your feedback is very important to the entire team. As the manager, I take full responsibility for what happens here at Quick lane and as such, I apologize that we failed to deliver the level of customer service we expect and you deserve. I am truly sorry that you were inconvenienced because of our attitude and lack of attention to the task at hand. Our team failed for not communicating the condition of the brake drums. This condition is not abnormal for our region of the country but it certainly is not a reason to bypass the inspection of the rear brakes. We failed to follow our standard and professional processes and as such, we inconvenienced you. I am genuinely concerned about your satisfaction and welcome the opportunity to speak further with you about your experience. Feel free to call me (Patrick Sandy) directly at 330.593.6800. I would really like to make things right and appreciate the opportunity to regain your confidence in Quick Lane. Please accept my sincere apology and thank you again for your candid feedback. It is instrumental in our ongoing training and coaching opportunities as we strive for continuous improvement.

September 10, 2016

Klaben Body Shop provides excellent work and service. Nick Johnson and the crew at the Klaben Body Shop deserve congratulations for a job well done! The repairs to my auto, the delivery prep and the serv More

by BUCKEYEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
September 10, 2016

fantastic deal with Kenny King Kenny King is awsome. He rolled up his sleeves and took the time to appreciate my personal needs and gave me a fantastic deal on my 2017 lincoln mkc. More

by Rob Justice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Kallmeyer, Kenny King
September 10, 2016

excellent, best i have been treated since 1972 The salesman Ty Davis was the nicest and most attentive. The dealership took really good care of me in the purchase of my truck. Their knowledge on More

by will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Davis
September 09, 2016

A satisfying experience. Dan Peters , the sales consultant for Klaben, Ford, did an excellent job of helping me to lease a new car. This is the second time he has done this se More

by Dorothy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Daniel Peters
September 09, 2016

Brandon is Great! Thank you for your help with my leased Ford Focus. I really appreciate your advice and help in getting my car fixed. It was nice to know someone had More

by Synchro95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold, Brandon Brinko
September 09, 2016

Oil change and tire replacement We have received different service from different service managers. We trust Kim more than another one. The techs are fabulous as always! Oil changes More

by Ritzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny King, Anthony Wilson
September 09, 2016

Danny is fantastic! Danny spent nearly six hours with me, working on getting out of one lease and into a new one. He was very kind and a joy to work with. Danny goes abov More

by Thowell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Sawyer
September 08, 2016

Very Pleasant This was the Best car buying experience that I have had to date. Mike Cooney is an excellent salesman and will go above and beyond to make the custome More

by TOMLEWIS91888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Bills
September 08, 2016

Professional, Knowledgeable, Efficient, and Accommodating Mike Cooney and Eben Wicks assisted my wife and I purchase a Fusion and an Escape. They both went out of their way to make sure we had all the informa More

by John D'Agati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eben Wicks, Stephanie Slomberg, Jim Bills
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