Klaben Ford Lincoln

Fast and Courteous I had my new 2017 Fusion in for a software update on my passenger side window. Joe at the service desk set up my appointment and said it would typic I had my new 2017 Fusion in for a software update on my passenger side window. Joe at the service desk set up my appointment and said it would typically take 2-3 hours and scheduled a shuttle for me to the office the day of my appointment. I dropped my vehicle off first thing in the morning and had a shuttle waiting to take me to work. At that time, the service desk still anticipated a 2-3 hour job. I was pleasantly surprised that within an hour, my i was already back with my vehicle and the issue resolved. Thank you for your fast and courteous service!! More

Great Experience I have always had a great experience at Klaben sales. The prices are reasonable, but really my familyI loves Mike Cooney. He's the reason we keep co I have always had a great experience at Klaben sales. The prices are reasonable, but really my familyI loves Mike Cooney. He's the reason we keep coming back. We bought a Ford Focus for our daughter to drive, and Mike just made it a wonderful experience for all of us. He put a bow on the car. He sat with us showed us all the features. It was just really enjoyable. Thanks Mike!!!! More

Great Experience We had a very pleasant experience at Klaben Ford in Kent. Our sales representative, Chris Volk, was very helpful and communicated what a great compan We had a very pleasant experience at Klaben Ford in Kent. Our sales representative, Chris Volk, was very helpful and communicated what a great company Ford is for their customers. He also explained how much this particular dealership cares about each individual customer and made us feel very comfortable. We never felt pressured and he wanted to make sure we had all of our questions answered throughout the entire process. We were also helped out by sales representative Tim Sterling, who was also extremely helpful in answering any technology questions we had, and some we didn't even know we had! All in all, we had a great experience and would definitely go back!! More

Good experience We bought a F 150 used at Klaben and although it took a little longer than we wanted, we bought it with confidence after Doug let us test drive, thoro We bought a F 150 used at Klaben and although it took a little longer than we wanted, we bought it with confidence after Doug let us test drive, thoroughly inspect the vehicle and bring it to the shop across the road to lift up and look at undercarriage. Friendly and accommodating dealership. More

Extra mile My wife called about a use car and spoke with Ty Davis. He took the time on a busy Saturday to see if that vehicle was available. After being informe My wife called about a use car and spoke with Ty Davis. He took the time on a busy Saturday to see if that vehicle was available. After being informed that it was sold, he searched and found a better vehicle for us. My wife was a little apprehensive about big decisions and Ty was awesome in helping my wife with this decision. More

Great Experience! Buddy was awesome to work with and gave me a good deal on a wonderful car!! He even drove the car all the way down to Columbus twice for me so that I Buddy was awesome to work with and gave me a good deal on a wonderful car!! He even drove the car all the way down to Columbus twice for me so that I could test drive it and also to deliver it More

Lease Ty and Kenny are quick and efficient when guiding through the lease process. They are very helpful in getting you into a vehicle you love! Ty and Kenny are quick and efficient when guiding through the lease process. They are very helpful in getting you into a vehicle you love! More

Fair, Honest and Great Service I enjoyed my experience with Klaben. My sales guy Mike Cooney is probably one of the nicest people I have met. I did not feel pressured during the clo I enjoyed my experience with Klaben. My sales guy Mike Cooney is probably one of the nicest people I have met. I did not feel pressured during the closing process, and the delivery was very thorough. More

Great! When I started looking to trade in my jeep for a truck things didn't go so well, but when I went to Klaben Ford Lincoln in Kent my experience started When I started looking to trade in my jeep for a truck things didn't go so well, but when I went to Klaben Ford Lincoln in Kent my experience started off great right off the bat! Nate Bryant is an excellent salesman. It's often that whenever you go to a dealership you feel pressured and pushed to buy something, but not with Nate. He has a great attitude and is very upfront with his sales. Not once did I feel pressured into buying something so he could make a sale. He took his time and worked with me to get me just what I wanted. I would highly recommended Nate as a salesman and Jennifer in finance! I also want to thank Rich Klaben, manager and owner, for his excellent service. He was very helpful and kind! Great people and a great company! Very please with the service! More