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Klaben Ford Lincoln
Kent, OH
14,674 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,674 reviews
May 25, 2017
Great Customer Service Mike does a great job every time I come in. He knows my name and is prepared for the service my vehicle will need. If the job looks to take some tim Mike does a great job every time I come in. He knows my name and is prepared for the service my vehicle will need. If the job looks to take some time he always has a rental ready for me. Mike does a great job in keeping in contact with me if they find anything wrong or if further work may be needed. While checking out we discuss what we may need to do on the next scheduled service day. I would happily recommend Mike. More
by JKLINE0
Verified CustomerEmployees Worked With
May 25, 2017
Multiple issues with 2016 F-150 Service has been helpful. Although when the truck was brought in before, issues were ignored and the rental car that I was received was a total mess. Service has been helpful. Although when the truck was brought in before, issues were ignored and the rental car that I was received was a total mess. I am very grateful that they keep in contact with me as the customer but I have my concerns with having this many issues since only having the truck starting in October 2016. Being in the military and have additional duties, I can't afford to miss any meeting or scheduled flights. More
by drumcell1051
May 25, 2017
Organized and professional Klaben has always been a terrific organization within their community. They've always strived to meet customer satisfaction at a high-level. I can ho Klaben has always been a terrific organization within their community. They've always strived to meet customer satisfaction at a high-level. I can honestly say that with all the companies I do business with, their are one of my favorites. Although they didn't have to offer a fair deal on the raptor as this is a specialized vehicle, they're more interested in gaining a customer and nurturing locality. A very pleasant experience. More
by Cbecharajr
Employees Worked With
Don Batten, Stephanie Slomberg, Jim Bills
May 25, 2017
Outstanding, informative and fair I had a great experience with Nate and Klaben Ford. This is my second vehicle through Klaben and both experiences were great. This is my first lease I had a great experience with Nate and Klaben Ford. This is my second vehicle through Klaben and both experiences were great. This is my first lease of a car. Nate in sales and Jennifer in finance walked me through all aspects of the process. I appreciated their honesty. More
by David Spohn
May 25, 2017
Dave Mott Dave was so professional and transparent on all aspects of our purchase! Very articulate on the merits of buying a certified ford program vs just buyi Dave was so professional and transparent on all aspects of our purchase! Very articulate on the merits of buying a certified ford program vs just buying a used car with no protection. More
by Rosemen
May 24, 2017
Good experience Chris Volk was my salesman, and he did a good job of making sure I was taken care of when purchasing a used vehicle for my daughter's first car. He i Chris Volk was my salesman, and he did a good job of making sure I was taken care of when purchasing a used vehicle for my daughter's first car. He is relatively new to the dealership, as apparently is his manager, so there were a few mistakes. However, all the problems / concerns I had about the vehicle were corrected prior to my purchase, so all in all, it was a good experience, and my first with Klaben. Not sure I'll use them again, but not because I had a bad salesman or dealer. They're just a bit out of my driving distance for further business. More
by nittnylions1
May 24, 2017
Quality Experience at Klaben After I turned in my leased Focus to Klaben, I purchased a Fusion with them again. The leasing experience was very nice, so I decided to come back and After I turned in my leased Focus to Klaben, I purchased a Fusion with them again. The leasing experience was very nice, so I decided to come back and purchase a car. I continued to ask Chris Moldas's help as last time because he is very friendly and trustworthy. During my car search, I just told Chris what cars I was looking for, and he was very efficient and suggested me several cars meeting my criteria. Then I made an appointment, test drove the car, and liked it. Once again, it was a great experience with Klaben Ford and Chris Moldas. More
by anyflowermm
May 24, 2017
Always top notch! Kim Wolfram is thorough, friendly and knowledgeable. She recommended a service option and explained it's benefits, so I had it done. Glad I did! Kim Wolfram is thorough, friendly and knowledgeable. She recommended a service option and explained it's benefits, so I had it done. Glad I did! More
by SHINN.ROBERT
Employees Worked With
May 24, 2017
Great work, but it took too long. The response with scheduling an appointment and when I arrived was fantastic. I explained to Anthony that I was almost 30 minutes early for my appoi The response with scheduling an appointment and when I arrived was fantastic. I explained to Anthony that I was almost 30 minutes early for my appointment and could come back, but he said it would be fine, which was great. But it took over 2 hours for my 10,000-mile oil change and tire rotation! I'd actually dozed off in the waiting room! When I got up and walked around, I noticed my car sitting outside finished (no idea for how long). I strolled out to Anthony's desk, but he wasn't there. I actually saw my bill laying on his desk and when someone became available, I explained my situation. Mona profusely apologized and stated that they are not supposed to simply drop the papers, but let a service rep know it was done. She immediately completed my billing and as I was leaving, Anthony happened to be returning from lunch. When he asked about my service, I explained to him as well what had happened. He too apologized and said it shouldn't have happened. I appreciate both service reps stepping up like this, but it doesn't appear to have been their fault. I've always bought had all my cars serviced at Klaben and have always praised their quality of care. I hope this is simply a fluke occurrence, or if not, maybe they should invest in some recliners? ;-) More
by I4dsgn
May 24, 2017
Used car purchase After researching online for several weeks, I found what I was looking for at Klaben Ford. The staff was very knowledgeable and helped me a great deal After researching online for several weeks, I found what I was looking for at Klaben Ford. The staff was very knowledgeable and helped me a great deal. I had the pleasure of working with Bob Paytas for the purchase of my Ford Escape. He was very personable and made sure that I was highly satisfied. I would recommend Klaben Ford to all perspective buyers. More
by Augustine
