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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,895 Reviews

1,895 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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January 18, 2025

Shalon was a pleasure to work with during my visit. Explained the process clearly and kept me informed of my vehicle’s progress during the repair. Highly recommend Shalon. More

by Jeff Beck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Joe was easy to work with and listened to my concerns about my car. He was able to get a solution. Thanks More

by jenp1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Helpful, responsive, and a place I trust. 3 leases and counting at Klaben. Highly recommended. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Joe was very informative and helpful when it came to fixing my issue with my tire More

by chriseaston1738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

Joe has been contact in service for many years! He continues to be the best when I have to work with someone there. I even call him with questions and he is always willing to help and offer suggest More

by diana.nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

I have been with Klaban for years. I have used the same Service Advisor,Joe Hillard for years and have grown to trust him and his service recommendations. More

by citadal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Jacobs - sales
January 14, 2025

Very helpful and excellent service. Greatly appreciated since they snuck me in to fit my schedule. More

by grgory999
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Liz was amazing! I probably called what seemed like a million times and she was so helpful and never made me feel like a bother. Thank you Liz!! More

by tiffany.baldwin09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Communication has greatly improved since out last visit. Always very friendly and cordial. However, we had requested a couple things be taken care of, the collision light showing on the dash indicated it More

by mmccutcheon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review regarding your recent visit and for your kind words. Your feedback is very important to us. Although your 4-Star review may describe a good experience, we obviously fell short in some way to deliver the level of experience you expect and deserve when you put your trust in the Klaben Team. I apologize for leaving you feeling anything less than completely satisfied. We share your feedback with our entire team and reflect on its content for use in coaching, counseling, and celebrating. Might I have a few more minutes of your time to gain additional insight? My personal contact information is below. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your honest and candid feedback. I and the entire Klaben Team remain at your service. Jeff Bryant 330-673-3139 ext 409

January 10, 2025

Was very easy and all went well took care of couple recalls and serviced my Jeep More

by Garry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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