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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,016 Reviews

2,016 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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May 08, 2025

Absolutely fantastic atmosphere & service every time I go there. Shalon keeps me well informed on every detail of my service. More

by Shauwnbeythomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

Always Friendly efficient and thorough service. Comfortable waiting area with WiFi, phone chargers, tv, vending. More

by Tasmine200
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

Elizabeth was amazing . Very knowledgeable and Very thorough. She was thoughtful about getting me in and out on time. The video of the service performed was a great assura More

by tdelmedico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025

no matter what Klaben has done what they can to fix all issues when my vehicle as been serviced. Also, thanks to Liz for making it an even easier process with her reassurance. More

by msbaker0810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025

Liz has been great; she has kept me updated and aware of everything i need to know. More

by BRIANTYLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

Joe has always been very helpful and goes above and beyond to make sure we are totally satisfied. We have had a continual problem with the heater core in our Chrysler 200 and even though we have a lif More

by mjs1954
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

Klaben has always treated my wife and I with the utmost respect and quality service. More

by Mritchey80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Received a professional and accurate service experience. Timely with great communication from the representative. Good job! More

by lgoodenstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

This is an update from my previous review. Jeff Ashley from Klaben reached out to me immediately this morning so he could talk to me about my concerns. He told me that everything that was quot More

by RGWALKERII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

The service that we brought the Pacifica in for what we brought it in for was repaired. The only thing that I didn’t like that they were looking for every little thing that they could and wanted me to get More

by RGWALKERII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Mr. Walker, thank you for taking the time to speak with me regarding your previous visit and allowing us to repair the issue with your headlamp. As a team, we really do appreciate the positive feedback as well as where we could have done better. We use your feedback to grow as a team and better serve you. Again, I am very sorry that we put you in a position to perceive that we were attempting to upsell you. That was/is not our intention. At Klaben the entire team treats each customer as if they were a close family member. If a family member were to drive out of our parking lot and get hurt because of a safety issue that we didn't convey, we would all be devastated. It is the same with our customers. I hope the resolution was satisfactory and I was able to clarify our intentions. Overall, your satisfaction is our satisfaction, and your frustration is our frustration. As discussed, I'd like to be a resource for you now and in the future. You have my contact information, so please reach out anytime. Thank you so much for giving us the opportunity to continue servicing your vehicle! Jeff Ashley Service Director 330.673.3139 EXT 405.

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