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Klaben Chrysler Jeep Dodge Ram

Kent, OH

Overview
Employees
Reviews
Vehicles
4.9
7,676 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,676 reviews

December 12, 2024

David was kind, personable, professional, and knowledgeable! This was my first car purchase of my own, and he made the process fast & easy. He gave me some ideas for other routes I could take, bu More

by hero.elise
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Chang
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December 12, 2024

I am so happy to have gotten to work with David. He found more rebates for me than I knew existed. Also, I have had to come see him 3 times to explain setup options to me and he always helps me so g More

by Pg
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Chang
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December 11, 2024

One of the worst experiences I have ever had at a dealership service department ever and I will never bring any of my vehicles back More

by Rc.rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Dolan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Hello Roger, Thank you for taking the time to post a review and leave your feedback. Clearly our actions put you in a position to be completely dissatisfied. This was not our intention and I apologize for your experience. I recently left you a voicemail in hopes to gain some additional insight on the issues present and bring some sort of resolution to this matter for you. We utilize your feedback to coach, train, and educate our staff to ensure growth and improvement for all future visits. I can be reached through any of the information below. Again, we are very sorry to hear of your recent experience and hope to regain your trust back in us here at Klaben. Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

Dec 11, 2024 -

Rc.rich responded

Well let’s begin with arriving at your service department and pulling into the bay and standing next to my car for several minutes without a single one of the service advisers approaching me, let alone even looking up from their cell phones or computers to acknowledge that a customer is standing there. After several minutes of this, finally having someone come up to me just to ask if they can pull my car forward, not asking why I was there or is there anything they could help me with. A gentlemen approached from one of the offices and asked if anyone could help me, he then informed me that I can go wait in the lobby for my car. Nobody explained to me what the service entailed what was to be done or how long it would take. I never signed a repair order or was even introduced to the service advisor. I still did not know her name until I got the review that I filled out today. After waiting for almost an hour, I saw somebody park a car outside that looks just like mine thinking it couldn’t be done that fast. I waited for another half hour to 45 minutes before going and investigating if that is my car or not. When I walked down to the service bay to inquire if my car was done or not and if so, why wasn’t I informed a half hour ago when they drove my car out, I was given the answer of we were just waiting on documents to be printed before they handed me my keys and said have a good day and walked away without explaining anything that they did to my car, service recommendations or asking if I had any other questions that I may have had. I understand from my experience working in the power sports business as a service advisor for several years that sometimes when you get handed a free first service from the sales department, you don’t think you’re gonna get much of a commission but it’s still an opening to treat the customer fairly and correctly so that you can try to establish a relationship and have a return customer not just go well I’m not gonna get a commission so why bother and blowing off the customer. And as far as far as coming back again, I will never bring any of my vehicles to your service department as it is a complete and utter xxxx show other departments even reiterated how horrible of a job the service department does and that they wish they didn’t have to send customers to you. And I also attempted to call you back twice leaving you a voicemail which I still have not gotten a response from so this is my experience with your service department.

Dec 11, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Roger, thank you for not only posting a review, but for also posting a response. I also appreciate you taking even more of your time to speak with me via a phone call. As we spoke, as I said, I am both embarrassed and frustrated that we could possibly deliver such a poor level of service. Even though we did not demonstrate it, we are better than what you experienced. We have every resource and training available to always exceed a customer's expectation. Unfortunately, we failed miserably in your case, and for that, I truly apologize. We ask for reviews because we want and need to hear the voice of the customer. The voice of the customer provides us with our best resource for coaching and counseling with our team members. I have a responsibility to address the root cause of your negative experience internally, in a fashion that is fitting. Our model is based on creating customers for life, and when we go in the opposite direction of that model, it gets the attention of the entire leadership team. Putting myself in your shoes, I too would question returning for future service. That is not our desire. We would welcome another opportunity in the future, but if you are not comfortable returning, I respect your decision. I fear I am starting to ramble, so I will end by thanking you again for your feedback. I apologize once more for your experience. As I said, I am here to assist any way that I can, and just know that the entire Klaben team remains at your service. Thank you. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

December 11, 2024

Joe got us in right away and my vehicle was repaired while I waited. He even had it washed before returning it back to me. The waiting room is clean and comfortable. Have been going here for many yea More

by mleonatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

I’ve been having my ram serviced at Klaben for a few years now and I always go through Joe H he is very friendly and informative and keeps me informed every step of the way hands down I will always go w More

by BDDFK 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Real pleased to get the awesome service we received. Greg was an amazing salesman and made sure we are happy from start to finish. More

by mgill01232323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

They got us in promptly for service, and new tires, which were a decent price! More

by seedo4evr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Joe is the best and I would recommend him to anyone that needed work done More

by SADIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 10, 2024

It's a great company to purchase a vehicle and the sales staff, Josh Stephens, represents it well. More

by Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 10, 2024

I have leased a bunch of vehicles from Klaben but working with Josh was not only easy but he made it enjoyable to be at the dealership! More

by astephens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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