Keyes Lexus

Smooth purchase! Highly recommend! Did a lot of research on my own and was looking to purchase new Lexus, it was between the 2018 ES and GS models. I called ahead and made an appointmen Did a lot of research on my own and was looking to purchase new Lexus, it was between the 2018 ES and GS models. I called ahead and made an appointment with Matthew the manager. George the sales representative helped us. Seriously, what a knowledgeable guy and so patient. He was never in hurry and went through all the different details of the cars we were looking at. Insisted we test drive which I am so happy we did. I highly recommend George to help anyone with purchasing a Lexus, he is a great asset to Keyes Lexus, his presentation of the vehicle was a key factor in our decision to purchase. Thanks to George, we were very well informed and convinced the GS350 Sport was a great fit for us. The negotiations and purchase went so much smoother than I expected. thank you Matt. More

Great And Fast Customer Service My fiancé talked to Sam Santoso to negotiate prices on the phone and he was able to convince my fiancé with the right price. Once we got to the dealer My fiancé talked to Sam Santoso to negotiate prices on the phone and he was able to convince my fiancé with the right price. Once we got to the dealer, Chris showed us the car and made sure we were comfortable. Our experience at Keyes Lexus Van Nuys was efficient and hospitable. That’s my kind of customer service! More

Great service rep I have a wonderful service rep Mike Nazari he is informative and explains things clearly and the work is done quickly and efficiently. He is always a I have a wonderful service rep Mike Nazari he is informative and explains things clearly and the work is done quickly and efficiently. He is always available by phone to answer any questions that might come up in between service visits. More

New service at dealer First time with my Lexus at Keyes in Van Nuys. Great, super fast service. Technician in charge of service was so polite and on top of things. Anthony? First time with my Lexus at Keyes in Van Nuys. Great, super fast service. Technician in charge of service was so polite and on top of things. Anthony? I’ll be back. More

Pleasant experience. Excellent , professional, pleasant dealing with Chris Ward and Myra Contreras. They are assets to your business. They were knowledgeable and answered Excellent , professional, pleasant dealing with Chris Ward and Myra Contreras. They are assets to your business. They were knowledgeable and answered all our questions. They explained things to our satisfaction and helped us come to our decision. More

Service is always great however, see below Service is always great, however I don't want to be bothered by a sales person while I am waiting for my car in the lounge, this is my time to relax a Service is always great, however I don't want to be bothered by a sales person while I am waiting for my car in the lounge, this is my time to relax and wait for my car, felt extremely uncomfortable while I was waiting a sales person approached me, bad timing, please stop having them do this. Thank you More

Amazing I could not be more pleaseed with the service that was provided from A to Z. No questions I will recommend anybody looking fot a Lexus. I could not be more pleaseed with the service that was provided from A to Z. No questions I will recommend anybody looking fot a Lexus. More

Nice work Mike Nazari was terrific, very helpful and informative. I appreciated that he called me and let me know who I'd be dealing with because he was off on Mike Nazari was terrific, very helpful and informative. I appreciated that he called me and let me know who I'd be dealing with because he was off on Saturday. And thanks for following up on the AC issue. More

Super service, with the customer in mind I drove in last minute to have my overdue 15,000 mile service. Ali Alrubaie and the team got me in and served rapidly and checked the safety of a dama I drove in last minute to have my overdue 15,000 mile service. Ali Alrubaie and the team got me in and served rapidly and checked the safety of a damaged tire, determining that the superficial damage did not warrant the expense of buying a new tire. Much appreciated ease of working with this team and Ali. More

Great experience Came in for a quick service covered by warranty and was quickly helped. Danecia was very helpful and friendly. The waiting room felt like a Starbucks Came in for a quick service covered by warranty and was quickly helped. Danecia was very helpful and friendly. The waiting room felt like a Starbucks and even had free Starbucks coffee. My vehicle was checked quickly and even came back with a complimentary wash. Overall an awesome and easy experience More