Keyes Lexus

I originally left a 5-star review after leasing my RZ from Keyes in 2024. But I'm changing it to 2 stars because unfortunately my experience was so different as a returning customer. First, If you're from Keyes in 2024. But I'm changing it to 2 stars because unfortunately my experience was so different as a returning customer. First, If you're trading in a vehicle, PLEASE get outside offers before giving your car to Keyes. They offered me only about $800 in positive equity for my low-mileage RZ and repeatedly told us I was lucky to even have that because EVs depreciate so badly and often go “upside down.” A few days later, I sold the exact same car and received over $5,000 in positive equity. The primary reason we walked out was the treatment we received from the sales manager, Jimmy Amour. Roman Syed, our salesman, had been cordial, but Jimmy was arrogant, abrupt, unfriendly, and seemed irritated that we were continuing to negotiate a deal AT a dealership. He repeatedly emphasized that their $5,000 discount was an exceptional deal nobody else would give me, used language about Roman being “like family” and therefore us being family, and then pressured us by saying the offer was only good that night and essentially that if we didn't want it, we could walk. So I walked and it was the best financial decision. Within days, Lexus of Glendale treated my family and me with patience and respect and gave me nearly $8,000 off a higher-MSRP RX 350h Premium+. They also gave me the miles and the down payment I wanted. Both factors that Keyes refused to compromise on. Combined with selling my RZ separately, walking away from Keyes saved me thousands while getting me exactly the vehicle I wanted. What disappoints me most is that I was a returning Keyes customer. I came back because my first experience had been positive. I don't expect a dealership to accept every number I ask for, but I do expect respectful treatment and straightforward information rather than being told an offer is essentially unbeatable when it clearly isn't. Shop around, leverage your offers, and don't be afraid to walk away. I'm very glad I did. More

From the moment I entered the dealership I knew immediately it was about to be a good experience, and Ali did not disappoint. From start to finish Ali was very attentive, and his knowledge of produ immediately it was about to be a good experience, and Ali did not disappoint. From start to finish Ali was very attentive, and his knowledge of product and protocol was clearly well versed. I never felt pressured at any point throughout the process and he was just overall pleasant to deal with. As far as the dealership goes, the ambiance is nice and the treatment you receive gives a vibe similar to that of a true 5 star hotel (if you know you know). By the way they have competitive pricing, and a really nice vehicle selection to choose from, so If you are in the market do yourself a favor and go here. More

Great experience thanks to my advisor Argo who was super informative and stayed on top of everything with frequent updates and transparency informative and stayed on top of everything with frequent updates and transparency More

I would never recommend Keyes Lexus to anyone. My brother and I purchased a Cybertruck and, within the second month after buying it, we went back to the dealership to cancel the extended warrant My brother and I purchased a Cybertruck and, within the second month after buying it, we went back to the dealership to cancel the extended warranty because it simply wasn’t something we needed. The finance manager personally told us that he would submit the cancellation request that same day and that there would be no problems. We completed and signed all the required paperwork. That was four months ago. We have not received a single dollar of the refund. Since then, I have called the dealership at least six times. Every time I was told someone would call me back or connect me with the manager, but that never happened. I also drove back to the dealership twice trying to find the same manager who promised everything would be taken care of. He was never available, and nobody else was willing to help. What is most frustrating is that I was given a promise face to face that turned out to mean absolutely nothing. We trusted them, completed the paperwork exactly as instructed, and then were completely ignored. Four months later: No refund.No follow-up.No phone call. No accountability. This has been the worst dealership experience I’ve ever had. If this is how they treat customers after the sale, imagine how they’ll treat you once they already have your money. If you’re considering buying a vehicle, I strongly recommend choosing a different dealership. Based on my experience, I cannot recommend Keyes Lexus to anyone. I sincerely hope no one else has to go through what we did. More