Keyes Lexus

THEY ARE A BUNCH OF PIRATES. Buying a car is too complicated and takes too long. Keyes Lexus manages to make it unpleasant as possible as well. Why would they show me a car, a Buying a car is too complicated and takes too long. Keyes Lexus manages to make it unpleasant as possible as well. Why would they show me a car, and after a test drive and talk of the details, tell me that it's already sold? To upsell me is why. Samaneh is a sweet person, until I reflected later, and realized how many times she and her team LIED to me. Her immediate manager lied, telling me that the car cannot be registered unless buyer's income is disclosed. Huh? Has the DMV ever asked for your income before registering your car? No! But Keyes claims it's a mandatory disclosure. LIARS! The General Sales Manager, who smells and dresses like he just stepped out of a service bay is incredibly rude, and he lies too. When I countered his offer for a car, he barked at me, "I don't negotiate!" Nothing further to discuss, I turned and walked to the exit. Samaneh chased me down, and insisted he never said that, no, no, never - I should absolutely not believe my ears - and he would accept my offer. So he LIED too, he does negotiate, and he's a BULLY. And her tactic is called GASLIGHTING. Did I mention the garbage fees they tack on? $3,000 for "just because we want to." Keyes Lexus are PIRATES. Even the cookies were burned and depleted, and looked sad. More

Absolutely a wonderful experience! !! A great dealership with great people!!!! Thank you for a wonderful experience!!!! !! A great dealership with great people!!!! Thank you for a wonderful experience!!!! More

Fast and courteous service. Bill Horvat was very responsive and caring Service people were very nice Bill Horvat was very responsive and caring Service people were very nice More

Great experience. Bill Horvat does a great job of keeping me up to date and notifying me when the vehicle is ready. Will continue to do business at Keyes Lexus. Bill Horvat does a great job of keeping me up to date and notifying me when the vehicle is ready. Will continue to do business at Keyes Lexus. More

Excellent sales service Steven, Sam and the manager i'm sorry I forgot her name, they were all courteous fun to talk with, and very helpful negotiating the sale, I highly recommend this dealership. The pro sorry I forgot her name, they were all courteous fun to talk with, and very helpful negotiating the sale, I highly recommend this dealership. The process was pretty lengthy but enjoyed dealing with them. More

Great Dealer. Very nice and polite people working there. Place is clean and the cars are clean. Thanks. Very nice and polite people working there. Place is clean and the cars are clean. Thanks. More

Personnel are all very friendly, helpful and cordial. Michael Cabrera, my sales guy, was nothing but fantastic. I felt no pressure from him and he was very understanding and patient. Price negotiation Michael Cabrera, my sales guy, was nothing but fantastic. I felt no pressure from him and he was very understanding and patient. Price negotiation was easy and not stressful at all. Overall a great experience. More

A very easy and professional experience waiting for my car to be serviced. It was not a difficult time at all! car to be serviced. It was not a difficult time at all! More

My husband and I had a wonderful experience with Keyes Lexus. Each person involved with the sale of our new NX 350 was very professional, kind and efficient. When you make a big purchase such as this th Lexus. Each person involved with the sale of our new NX 350 was very professional, kind and efficient. When you make a big purchase such as this there are so many details to deal with and each one was addressed perfectly. We LOVE our new car. It is a dream drive and we made the right choice for us. Thank you to Keyes Lexus for making the experience easy and pleasant! More

WE HAD AN APPOINTMENT, AS WE ARRIVED IMMEDIATELY WERE GREETED BY KEVIN SARBEH. HE HELPED US WITH THE RIGHT CAR WE LIKED THE MOST. HE WAS VERY PROFESSIONAL AND MADE IT VERY EASY AND CONVENIENT. WE HAD AN GREETED BY KEVIN SARBEH. HE HELPED US WITH THE RIGHT CAR WE LIKED THE MOST. HE WAS VERY PROFESSIONAL AND MADE IT VERY EASY AND CONVENIENT. WE HAD AN EXCELLENT SERVICE WITH THE SALES DEPARTMENT. NEED TO MENTION THE GM OF THE STORE MR RAMIN HAKAKIAN AS WELL, HOW FRIENDLY AND WELCOMING HE WAS THROUGHOUT THE WHOLE PROCESS. ALSO, FINANCE MR JOHN SAADO WAS VERY NICE AND EXPLAINED THE WHOLE IDEA OF FINANCING TO US IN THE SIMPLEST WAY POSSIBLE. THANK YOU TO KEYES LEXUES OF VAN NUYS FOR MAKING IT A GREAT EXPERIENCE FOR US. More