Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Keyes Lexus
Van Nuys, CA
1,683 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,683 Reviews of Keyes Lexus
May 27, 2024
Overall, a good experience. The salesperson we worked with, Michael, was excellent. He was kind, energetic, and very knowledgeable. The purchasing process was relatively efficie The salesperson we worked with, Michael, was excellent. He was kind, energetic, and very knowledgeable. The purchasing process was relatively efficient. More
by pbenhaim
Employees Worked With
Michael Cabrera
May 23, 2024
In this dealership staff was very friendly and kind. They offered us water and other drinks. Financial department was amazing and fast. We were happy. They offered us water and other drinks. Financial department was amazing and fast. We were happy. More
by Anush
Employees Worked With
Albert Arshakyan, Jefferey Palayan
May 22, 2024
The service was excellent from the moment I dropped my car off for service, to when I was notified the service was complete. The service rep. Anthony was very prompt, courteous, and knowledgeable. Job we car off for service, to when I was notified the service was complete. The service rep. Anthony was very prompt, courteous, and knowledgeable. Job well done…..brand loyalty ! More
by Chris
Employees Worked With
Anthony Pastoral
May 20, 2024
Communication / telephone system is very bad. Calling Lexus takes a very long time. To many buttons to press. Getting Call Center not the dealer. Leaving many messages. Very difficult, impossib Calling Lexus takes a very long time. To many buttons to press. Getting Call Center not the dealer. Leaving many messages. Very difficult, impossible to talk to real person, my technician right away. Before the change of ownership of Lexus in Van Nuys, there were never any problems with telephone communication. Please, fix it. Also, Lexus before Covid baked cookies. They had apples, bananas. Nothing now. Covid is over, please, return to baking cookies. Provide lids for coffee cups. Coffee spills while driving without a lid. 2 out of 3 sinks in the women's bathroom were out of order. There was no water coming from the tap. Why is this not systematically controlled? I received very good customer service from Denicia. She gets 5 stars*****. I am deducting 1 star from the Service Center due to the telephone system and lack of quick communication with the person I would like to talk to. More
by azador
Employees Worked With
Danecia Dedeaux
May 14, 2024
I made an emergency visit on a Saturday afternoon, and was thrilled to be able to get immediate service. Danecia was terrific to work with and the service was done quickly and professionally. Couldn't be was thrilled to be able to get immediate service. Danecia was terrific to work with and the service was done quickly and professionally. Couldn't be happier with my visit. More
by Richard Price
Employees Worked With
Danecia Dedeaux
May 12, 2024
Chang Han and Tim Park were exceptional in their professionalism and assistance throughout my car buying experience. From the moment I stepped onto the dealership lot, their expertise and dedication professionalism and assistance throughout my car buying experience. From the moment I stepped onto the dealership lot, their expertise and dedication were evident. Chang Han's thorough knowledge of the vehicles and Tim Park's keen attention to detail truly stood out. They patiently listened to my needs and preferences, guiding me through various options with genuine care. Their articulate explanations made complex features easy to understand, ensuring I felt confident in my decision. Their professionalism was matched only by their genuine desire to assist me in finding the perfect vehicle. Thanks to Chang Han and Tim Park, I not only found the car of my dreams but also had a seamless and enjoyable purchasing process. I wholeheartedly recommend them to anyone in search of a professional, helpful, and truly outstanding car buying experience. More
by brandon
Employees Worked With
chang han and tim park
