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Keyes Lexus
Van Nuys, CA
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1,699 Reviews of Keyes Lexus
I had a great experience on my last visit, Alejo made sure I was taken care of even though I was not assigned to him at first. He was transparent about service and kept me updated, the service attendant sure I was taken care of even though I was not assigned to him at first. He was transparent about service and kept me updated, the service attendants when you pull in were also very friendly and helpful More
Nice people to work with. They made our car buying experience so smooth and easy. Kudos to Danny, Khalid, and John from the Sales and Finance team! They made our car buying experience so smooth and easy. Kudos to Danny, Khalid, and John from the Sales and Finance team! More
I found this dealership to be courteous, reasonable and fair and I would definitely return to them for our next Lexus purchase. Both Tim and Arman made this process easy and I appreciated their professiona fair and I would definitely return to them for our next Lexus purchase. Both Tim and Arman made this process easy and I appreciated their professionalism from beginning to end. More
Traveling through Sherman Oaks when my GS 350 had a mechanical problem. Pulled into your dealership July 25 just before closing and met Alejo Morales. He arranged a loaner and put my car at the top of mechanical problem. Pulled into your dealership July 25 just before closing and met Alejo Morales. He arranged a loaner and put my car at the top of the list for servicing the next morning. We were on our way up the coast by noon the next day. Couldn't have been happier with assistance from Alejo and the rest of your service team. More
Don’t shop here if you are a woman. When I went to lease my car, the sales manager would only speak to my male companion, even though he repeatedly told him that I was the one leasing t When I went to lease my car, the sales manager would only speak to my male companion, even though he repeatedly told him that I was the one leasing the car, not him. And then when I went back later with an issue, the sales manager Ash was so disrespectful and essentially called me a liar before admitting that he actually had no business in what I was there to deal with and that I needed to talk to the service department. Guess he just enjoys starting fights with customers. More
BEST service experience ever! Alejo Morales (service advisor) at Keys Lexus provided the best possible customer service. He listened to all my issues and questions, and then addre Alejo Morales (service advisor) at Keys Lexus provided the best possible customer service. He listened to all my issues and questions, and then addressed them. He put himself in my situation and wanted everything resolved more than I did! Thank you Alejo! More