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Keyes Lexus

Van Nuys, CA

4.7
1,696 Reviews

5905 Van Nuys Blvd

Van Nuys, CA

91401

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1,696 Reviews of Keyes Lexus

August 31, 2024

Great customer service care all around. I appreciate the attention given by my service consultant. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danecia Dedeaux
Oct 18, 2024 -

Keyes Lexus responded

Thank you for the positive feedback! We're delighted to hear that you appreciated the great customer service and attention from our service consultant. We look forward to serving you again in the future.

August 19, 2024

Nice people to work with. They made our car buying experience so smooth and easy. Kudos to Danny, Khalid, and John from the Sales and Finance team! More

by Roland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Mahmood, John Saado, Dany Banayan
Oct 18, 2024 -

Keyes Lexus responded

We're glad to hear that you had a smooth and easy car buying experience with Danny, Khalid, and John from the Sales and Finance team. Thank you for choosing Keyes Lexus!

August 14, 2024

I found this dealership to be courteous, reasonable and fair and I would definitely return to them for our next Lexus purchase. Both Tim and Arman made this process easy and I appreciated their professiona More

by clays_startup_0t
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Greer (5 stars), Arman Chivichyan
Oct 18, 2024 -

Keyes Lexus responded

Hi, we are so happy to read such a great review about Keyes Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2024

Traveling through Sherman Oaks when my GS 350 had a mechanical problem. Pulled into your dealership July 25 just before closing and met Alejo Morales. He arranged a loaner and put my car at the top of More

by cuno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejo Morales
Aug 11, 2024 -

Keyes Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

July 18, 2024

Don’t shop here if you are a woman. When I went to lease my car, the sales manager would only speak to my male companion, even though he repeatedly told him that I was the one leasing t More

by JB1209
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ash Naimian
Aug 11, 2024 -

Keyes Lexus responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to Ramin Hakakian our General Manager at ramin@keyeslexus.com or 818-574-5281 so we may assist you in moving forward towards a resolution.

June 18, 2024

It was the smoothest and fastest new car purchase experience I have ever had. Thank you Michael Cabrera and Keyes Lexus! More

by alion1968
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cabrera
Aug 11, 2024 -

Keyes Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2024

BEST service experience ever! Alejo Morales (service advisor) at Keys Lexus provided the best possible customer service. He listened to all my issues and questions, and then addre More

by Simon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejo Morales
Aug 11, 2024 -

Keyes Lexus responded

Simon, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. We are always more than happy to assist you if anything else comes up. Take care!

June 10, 2024

I got a good trade in deal, I got the car I want and friendly service. More

by acne2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hagop Ayanyan , Jefferey Palayan
Aug 11, 2024 -

Keyes Lexus responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!

June 10, 2024

Excellent customer service in the service center. The specialist didn't try to pressure or sell me maintenance packages I didn't need. It was all very straightforward and professional, and I appre More

by PAULA K ALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Ellis
Aug 11, 2024 -

Keyes Lexus responded

Hello Paula, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

Waiting was not bad , TV and beverages was good Service was fast as promised . Service advisor was great and helpful More

by bebebagheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danecia Dedeaux
Aug 11, 2024 -

Keyes Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Lexus! If you have any further questions, please give us a call. We're always happy to help!