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Keyes Lexus
Van Nuys, CA
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1,699 Reviews of Keyes Lexus
Keyes Lexus is ALWAYS amazing, polite, professional!! Everytime I go to Keyes Lexus I am still amazed at how great they are. Bill Horvat is the best Service Advisor any lucky Lexus owner could have. Th Everytime I go to Keyes Lexus I am still amazed at how great they are. Bill Horvat is the best Service Advisor any lucky Lexus owner could have. The Service Manager Allan Pliss is also amazing. Very friendly and always will to do what is best for the customer and he also is very helpful and professional with his team. I have seen him in action while waiting for my car. I love Keyes Lexus!!! More
Always a great experience. Once again, Mike Nazari took great care of me. My service was done promptly and I was out of there in no time. Thanks Mike for always being helpful th Once again, Mike Nazari took great care of me. My service was done promptly and I was out of there in no time. Thanks Mike for always being helpful throughout these past 3 years. More
Timely, caring and professional service! One of the reasons for purchasing Lexus is the excellent service! I brought my car in and it was ready, washed and good to go in the exact time promi One of the reasons for purchasing Lexus is the excellent service! I brought my car in and it was ready, washed and good to go in the exact time promised. Anthony Pastoral was my service advisor and he was efficient and professional. He went above and beyond when I had told him that I lost a personal item and I went to look for it. He joined me, without my asking, and help me hunt. He even moved furniture and was successful in finding it. This thoughtfulness is so unusual in our world today. Kudos to Anthony! I appreciate his random act of kindness! Also enjoyed the coffee! More
Excellent service As always, Keyes Lexus Service and our service consultant, Anthony Pastoral, do a great job. Service on our vehicle was completed in a timely manner a As always, Keyes Lexus Service and our service consultant, Anthony Pastoral, do a great job. Service on our vehicle was completed in a timely manner and returned clean and ready to go. More
ES 350 pre owned purchase Arman did an excellent job guided me through a process and showed me something that was perfect for my needs. I was very happy that I was able to turn Arman did an excellent job guided me through a process and showed me something that was perfect for my needs. I was very happy that I was able to turn in my lease and get new used car for almost the same monthly payment. Keyes Lexus IS a world class place, and the Starbucks coffee machine is awesome. More
Excellent; knowledgeable and professional. Basically the car buying experience can be irritating and obnoxious; however, that was not my experience at Keyes. My salesman was patient, knowledgea Basically the car buying experience can be irritating and obnoxious; however, that was not my experience at Keyes. My salesman was patient, knowledgeable and extremely accommodating. I test Drive almost every vehicle I was interested in to drill down to my selection and Chad Cummins had no problem running up to get each one!!! And he didn’t bug me in the process insisting that I hurry and make up my mind. All the guys were great!! Will be back!! Thanks P.s. certainly, but not least; Vivian was awesome too. More
Prompt service. In and out in about 1.5 hours? Did not have an appointment when I arrived but they took me right away. In fact my vehicle was the first one to be worked on that day! Gave me a 2 hou Did not have an appointment when I arrived but they took me right away. In fact my vehicle was the first one to be worked on that day! Gave me a 2 hour estimate of the time needed to complete the work and asked if I wanted a ride back home. I decide to stick around in their waiting room. Very nicely appointed with coffee, snacks, fruit, water and soft drinks! Oh and various newspapers to read. My service rep called me after about 1.5 hours and said the car was ready - this after washing it. So I was back home by about 9:30 am and still was able to get a full day in of work. So kudos to Keyes Lexus. More
Helped Resolve My Issue Team was great! I was supposed to have free maintenance on my lease that wasn't registered in the computer. The team worked quickly to resolve and hav Team was great! I was supposed to have free maintenance on my lease that wasn't registered in the computer. The team worked quickly to resolve and have my car serviced. THANK YOU! More
Great customer service!!! Took my 2008 lexus is250 to get serviced for a manufacture recall. People were very helpfull,it was a fast and easy process.I would recommend this dea Took my 2008 lexus is250 to get serviced for a manufacture recall. People were very helpfull,it was a fast and easy process.I would recommend this dealership..thank you very much Arshak In service department More
Good service Because every thing went well and fast good service nice respectful employees great clean waiting room very easy to communicate with every one working Because every thing went well and fast good service nice respectful employees great clean waiting room very easy to communicate with every one working there thank you More