Keyes Lexus

Love this ServiceDepartment, 15,000 mile check This is the 1st. time that I dealt with Ali Alrubaie after for some 15 years or longer having Michael Oetzell in service department and like he said " This is the 1st. time that I dealt with Ali Alrubaie after for some 15 years or longer having Michael Oetzell in service department and like he said "You will like Ali". he cares. So I took his word and I like Ali, he is friendly and very helpful. They figured out my "Rattle". So we are all good not moving to a new service department. See you at the 21,000 mile check. More

50,000 service Ali did a great job of getting me in for my service timely. He explained what needed to be done and phoned with updates. The work was done quickly and Ali did a great job of getting me in for my service timely. He explained what needed to be done and phoned with updates. The work was done quickly and car returned earlier than they initially said. More

Friendly service I appreciate the team's patience in answering my questions, and their friendliness. The teams were great. I had visited another Lexus dealership and I appreciate the team's patience in answering my questions, and their friendliness. The teams were great. I had visited another Lexus dealership and wasn't even acknowledged with a hello and no one came to talk with us. On another note, perhaps making the written part of the survey optional instead of mandatory would be a better approach. I just wanted to give the 5 stars for the experience I had at the dealership. More

Arshak is amazing Amazing service !!! I totally recommend it he took the time and make sure that everything was being taking cared of and made me feel so comfortable!! Amazing service !!! I totally recommend it he took the time and make sure that everything was being taking cared of and made me feel so comfortable!! More

Excellent Service I've been a customer for this Dealer for almost 15 years, this is mine second car, and I'm really Happy with their service. Thx I've been a customer for this Dealer for almost 15 years, this is mine second car, and I'm really Happy with their service. Thx More

A very pleasant visit, thorough and fast. I have been dealing with this dealership for quite a while. Currently I am leasing my Lexus from the Keyes Van Nuys Dealership. Since my first mainten I have been dealing with this dealership for quite a while. Currently I am leasing my Lexus from the Keyes Van Nuys Dealership. Since my first maintenance visit some years back I have dealt with only one service manager. I deal with Mike Nazari. Mike, knows me and always makes the visit as smooth and quick as possible and because of his honesty does not push services I may not need. Mike is always very thorough and makes you feel as if you are the only customer even on extremely busy days I have seen. Mike Nazari, is always a pleasure to deal with as well as the salesmen and financial people who make this dealership the one that we chose to deal with. The crew here makes me come here even though I live in West LA area. More

Excellent service Mike nazari in the service department is top notch service !!!!! He makes it super easy , explains everything!!! It’s always a pleasure when I show u Mike nazari in the service department is top notch service !!!!! He makes it super easy , explains everything!!! It’s always a pleasure when I show up , the whole team is very helpful More

Smooth purchase! Highly recommend! Did a lot of research on my own and was looking to purchase new Lexus, it was between the 2018 ES and GS models. I called ahead and made an appointmen Did a lot of research on my own and was looking to purchase new Lexus, it was between the 2018 ES and GS models. I called ahead and made an appointment with Matthew the manager. George the sales representative helped us. Seriously, what a knowledgeable guy and so patient. He was never in hurry and went through all the different details of the cars we were looking at. Insisted we test drive which I am so happy we did. I highly recommend George to help anyone with purchasing a Lexus, he is a great asset to Keyes Lexus, his presentation of the vehicle was a key factor in our decision to purchase. Thanks to George, we were very well informed and convinced the GS350 Sport was a great fit for us. The negotiations and purchase went so much smoother than I expected. thank you Matt. More

Great And Fast Customer Service My fiancé talked to Sam Santoso to negotiate prices on the phone and he was able to convince my fiancé with the right price. Once we got to the dealer My fiancé talked to Sam Santoso to negotiate prices on the phone and he was able to convince my fiancé with the right price. Once we got to the dealer, Chris showed us the car and made sure we were comfortable. Our experience at Keyes Lexus Van Nuys was efficient and hospitable. That’s my kind of customer service! More

New service at dealer First time with my Lexus at Keyes in Van Nuys. Great, super fast service. Technician in charge of service was so polite and on top of things. Anthony? First time with my Lexus at Keyes in Van Nuys. Great, super fast service. Technician in charge of service was so polite and on top of things. Anthony? I’ll be back. More