Keyes Lexus

Great Service But at very High Cost I have been using Keyes Lexus Service since 2008 just after I purchased my RX400h brand new from Keyes Lexus. The work and service is excellent and I I have been using Keyes Lexus Service since 2008 just after I purchased my RX400h brand new from Keyes Lexus. The work and service is excellent and I do not have any complaints. But for the last several times, the cost has been shocking. I basically take my car to them for service then have to “buy” it back. At this point, I told my service representative after I paid him that I will sell my RX400h during the first quarter of 2020 since the cost is too high for maintenance and repair. Last time is was ~$4500 and this time, it was ~$2500 for a new water pump, filters and a change of fluids. This is all too rich for my blood. We’re talking about LEXUS, not BMW, Mercedes or other higher-end make. More

Anthony is the best service advisor. I’m so thankful for his knowledge and the excellent service results. I will be sure to return for follow up service. his knowledge and the excellent service results. I will be sure to return for follow up service. More

A long day, but successful Came to Lexus after looking at 4 other dealerships. I was a long, confusing day, but there were eve real things I needed to have in a car, and Lexus Came to Lexus after looking at 4 other dealerships. I was a long, confusing day, but there were eve real things I needed to have in a car, and Lexus had those. More

Great Experience Our sales rep was Justin and we had a great experience with him. He was very knowledgeable about the cars and the deals. We worked out a great deal wi Our sales rep was Justin and we had a great experience with him. He was very knowledgeable about the cars and the deals. We worked out a great deal with him. The whole process was very fast and efficient. More

Great Service! I brought my 2019 ES-350 in for its 5,000-mile service. It was easy to schedule an appointment online for a convenient date/time for my schedule. I ar I brought my 2019 ES-350 in for its 5,000-mile service. It was easy to schedule an appointment online for a convenient date/time for my schedule. I arrived at the dealership almost 45 minutes earlier than my scheduled appointment time but was informed by my service advisor Michael Montague that my early arrival would not be a problem and that the service would take approximately two hours. Not only did I enjoy my relaxing wait in the customer lounge with a nice cup of coffee and a cookie, my wait was only half the amount of time I was told it would take! I am an extremely happy customer. Thank you, Keyes Lexus. More

Thank you Lexus for your quality service and customer service! Not only was I greeted with a smile, my concerns were addressed. I will always refer a friend! service! Not only was I greeted with a smile, my concerns were addressed. I will always refer a friend! More

Outstanding The team at Keyes Lexus made the process easy and painless. I would for sure recommend my friends and family to purchase a car here. The team at Keyes Lexus made the process easy and painless. I would for sure recommend my friends and family to purchase a car here. More

Good Service and pleasant advisor but overly expensive for some things. An example Is cost for parts and filter replacement labor for a/c cabin filter. for some things. An example Is cost for parts and filter replacement labor for a/c cabin filter. More

My recent purchase was not stressful and the staff was delightful. I would definitely return for future purchases and would recommend this dealership to friends and family. delightful. I would definitely return for future purchases and would recommend this dealership to friends and family. More

Our family has leased several cars from Keyes Lexus. Chris Ward has always been a gentleman and a scholar. The deals were always fair right from the beginning. Finance department is straightforward and Chris Ward has always been a gentleman and a scholar. The deals were always fair right from the beginning. Finance department is straightforward and rapid. Our service experience has also been terrific. More