Keyes Lexus

My husband and I live very close to your Santa Monica dealership but we had better service when we bought our 2007 from Keyes Van Nuys. So we decided to service our Lexus at Keyes because we get excellen dealership but we had better service when we bought our 2007 from Keyes Van Nuys. So we decided to service our Lexus at Keyes because we get excellent service in the maintenance of our car as well. The process they do is easy. Thats why we choose Keyes More

I experienced a magnificent PR from Bill Hovart when I hit a ladder on the 101 freeway so I needed to have my tires replaced. I was given a loaner for the day of the service. Due to Bills grand people ski hit a ladder on the 101 freeway so I needed to have my tires replaced. I was given a loaner for the day of the service. Due to Bills grand people skills and kindness. It was easy, and a timely process. More

I have 2 Lexus that have been serviced at Keyes since their birth. Michael has been my service rep and I always feel he knows me and does his best to get my cars serviced quickly and with the least incon their birth. Michael has been my service rep and I always feel he knows me and does his best to get my cars serviced quickly and with the least inconvenience to me. (I can’t read what he wrote here) wait for service (although I get loaners for bigger jobs) and enjoy convenience of your lounge, food, drink, computer access and reading material. More

When I call for an appointment Jacob Moran always sets it up and when I come to the facility he is always friendly and always takes care of the service perfectly. That is why I continue to come to Keyes Lexu up and when I come to the facility he is always friendly and always takes care of the service perfectly. That is why I continue to come to Keyes Lexus and will send all my friends. I have over time learned if service is quality the organization is also. More

You have such wonderful people here! Joey especially kept his word and really worked hard to accommodate us with our very limited budget. He was very clear and straight forward. There was no guess work in wh his word and really worked hard to accommodate us with our very limited budget. He was very clear and straight forward. There was no guess work in what we were getting into. We need more of this kind of salesmanship. Kudos go to Omar too More

I took my GX470 for service. Amie helped me. She was so nice. While I was waiting she came down couple times wanted to make sure if I was ok, offered me coffee, cookies. Even showed me how to use the free nice. While I was waiting she came down couple times wanted to make sure if I was ok, offered me coffee, cookies. Even showed me how to use the free internet cafe that they have. What a great dealership. More

I have nothing but good things to say about Keyes Lexus. Very friendly staff that have treated me so well. I have the best experience shopping here at lexus (just bought the HS 250h- GREAT car ). Very nice Very friendly staff that have treated me so well. I have the best experience shopping here at lexus (just bought the HS 250h- GREAT car ). Very nice place. They have a cafe area which i have never seen at any other dealer ship. Love this place! More

It is easy to say negative things about people and businesses. Yet we hardly recognize some the great service we get every day from people around us. I received such service from an auto dealership. I businesses. Yet we hardly recognize some the great service we get every day from people around us. I received such service from an auto dealership. I called Keyes Lexus to find out if they had HS250. I spoke to a lady named Arezu. She was extremely helpful, informative and professional. To my surprise she wouldn’t negotiate any price with me over the phone. Meanwhile I was getting all these quotes from different dealerships. When I went to Keyes Lexus, Arezu truly exceeded all my expectation. She proved me to be wrong to assume and form opinions of car sales people. At the end I walked out of the dealership very happy. I will recommend this dealership and Arezu to all my friends and family. More

I leased a new 2009 RX350. I received excellent customer service and a great deal from this dealer. The entire sales process was smooth and pain-free. The deal was finalized within an hour of me arriving at service and a great deal from this dealer. The entire sales process was smooth and pain-free. The deal was finalized within an hour of me arriving at the dealership. I would return to Keyes Lexus without any hesitation, if I were to lease a Lexus again. More

I call the Assistant Manager of dealer Keys Lexus whom we have met that morning and have told him that I had work at Keys Toyota as a selesman 15-20 years back,to tell him that I have found a dealer that wil have met that morning and have told him that I had work at Keys Toyota as a selesman 15-20 years back,to tell him that I have found a dealer that will give me the L-450 Lexus for $61,000 which he agree to the same price on the phone! when we got there the price was change to $1,500 more for wheels, then I told him, that we were going to use our bank, which his answer was that there was no problem that we have 7 day to get our own financing,then at the time of closing the deal we were told that we have to use their financing. they spend all day baiting and swiching the deal! so we finally after spending 3hr.+ dealing with them, we walked away, from him and Keys Lexus or any other Keys for ever! More