Keyes Lexus

I like this Lexus dealership... its close to home and has a big variety of different models to choose from. The staff are friendly and helpful... just got our 3rd lexus from this dealership. a big variety of different models to choose from. The staff are friendly and helpful... just got our 3rd lexus from this dealership. More

Ellie was really nice and I felt like she really helped me out. My car wasn't in stock so she helped me find it as soon as she could and brought it to me even in less time than I expected! Thank you! me out. My car wasn't in stock so she helped me find it as soon as she could and brought it to me even in less time than I expected! Thank you! More

I would like to write this review about my recent experience with keys Lexus Iam FULLY 100% satisfied with this dealer. I swear the sales person ELLIE shafiee made it do easy for me that I want to experience with keys Lexus Iam FULLY 100% satisfied with this dealer. I swear the sales person ELLIE shafiee made it do easy for me that I want to buy another LEXUS for my other daughter from her I can't begin to tell you how easy and fast I got this car she was outstanding amazingly sweet and supportive with care and honesty she did everything for me over the phone text msgs and through email less than 3 hrs Iam sitting at home watching SUNDAY FOOTBALL with family and before we know she got me approved and drove my Lexus to my very own house infront of my drive way I could not believe how fast and simple it was done I am so thrilled with keys Lexus service and ELLIE SHAFFIE for being amazingly sweet and cool I didn't feel like u was dealing with a sales person at all. Thank you ELLIE IF YOU EVER READ THIS. More

I was offerred a deal to trade in my lease vehicle by Elle. The whole transcaction went through without a hitch and was extremely impressed by Elle. I was after a Fire Agate Pearl colour which was not in Elle. The whole transcaction went through without a hitch and was extremely impressed by Elle. I was after a Fire Agate Pearl colour which was not in stock and she managed to locate one from San Diego and brought in to the dealership in two hours. I will definitely buy from Keyes Lexus again and send my friends over as well. More

My experience with the above named staff couldn't have been better. They were extremely courteous, knowledgeable and patient with attention to every detail in explaining my new car to me. have been better. They were extremely courteous, knowledgeable and patient with attention to every detail in explaining my new car to me. More

Ellie Shafiee told us about a deal which I said sounded too good to be true. Exchange our two year old Lexus which we were very happy with for a brand new Lexus, same car, just brand new. No down payment too good to be true. Exchange our two year old Lexus which we were very happy with for a brand new Lexus, same car, just brand new. No down payment for a new lease, same payment. I was skeptical but everything she promised was true and we couldn't be happier. Thanks, Ellie!!! More

Musab told me a good term on the phone and asked me to take his words for it. I trusted him and went to the dealership, where he delivered me to a finance guy who went on and told me how they couldn’t off take his words for it. I trusted him and went to the dealership, where he delivered me to a finance guy who went on and told me how they couldn’t offer me the term due to some bogus reason. After I told him I got that term from other dealers, they left me there for a long time, and only came back to repeat the same thing. I wasted 3 hours there and left with a bad taste in my mouth. I’m fine for dealers not being able to match my other offers, but why waste my time with lies then? More

Leased a Lexus CT 200h F-Sport - Salesperson was Taylan, numbers guy was Kaalan, and finance guy was Oleg. I have no complaints! Felt like I got a really good deal on a gorgeous car and I'm extremely plea numbers guy was Kaalan, and finance guy was Oleg. I have no complaints! Felt like I got a really good deal on a gorgeous car and I'm extremely pleased! Special shout-out to Taylan, this guy worked really hard to make this deal happen and keep me happy. He's an asset to Keyes and I hope they reward him with some big bucks...nice guy! E. Pierce More

Great place to buy from. Everything went great from the time that we arrived at the Lexus dealership, to the purchase of our RX350. We got a great deal. The staff were friendly and non pushy, which was ref time that we arrived at the Lexus dealership, to the purchase of our RX350. We got a great deal. The staff were friendly and non pushy, which was refreshing. I highly recommend Keyes Lexus to anyone looking for an honest, professional and upfront dealership to buy a car from. More

I called at 7 am yesterday to make an appointment to get a flat changed at 2:30. I was running late by 10 minutes so I called in to let them know. I got there only to be told that they do not "patch tires" a flat changed at 2:30. I was running late by 10 minutes so I called in to let them know. I got there only to be told that they do not "patch tires" spend "$10-20 down the street". I wanted the tire replaced. I have tire insurance that states no matter what they outright replace the tire. Service advisor was mean, rude, not helpful. I will never come to this dealer again. To add insult to injury the dealership called me 1 hour after this whole ordeal to ask me why I did not show up for my appointment. Really unacceptable. I have a Mercedes I bought from Fletcher because Keyes MB has horrible sales staff. I bought my Lexus from Valencia because of the same reason. I had to service my car last week for a 20,000 mile maintenance. I had to go in to be told it would be $300+ dollars even though I had a maintenance package through Lexus. I was told to go back to the dealership I bought it from. Funny thing, both are owned by Keyes. So I took my car 45 minutes away to Valencia in traffic the next day and was in and out in 1 hour. Now this. I will go back to taking my car and getting service there because I cannot tolerate the level of rudeness of the service staff at this dealership both times. I don't know why I did not learn the first time. Shame on me. More