Keyes Lexus

Rude people here - Beware these guys are very rude and disrespectful. Ben (sales manager) is just a flat out liar. told my wife i was there the first day haggling for a price f these guys are very rude and disrespectful. Ben (sales manager) is just a flat out liar. told my wife i was there the first day haggling for a price for an hour and a half while a was there for only 45 mins tops with the test drive. then told us he did not tell me this and that the first day we talked. sales associate Khristophe know about that deal because we even talked a few times about the deal Ben told me. by the way, Khristophe is genuinely nice guy hands down. 2 days after, we went there to get a CT but asking for a better deal because price he told me that day was so different from the first day (i guess he knew we wanted the car that's why he took advantage). and i guess haggling for a price is normal when you're buying a car knowing how very tricky these car sales people are (nothing wrong about that i know it's their job) and then suddenly told me "i think you shouldn't be buying a Lexus". me and my wife felt insulted. it felt like he was telling us... you don't have the money, go somewhere else you could afford a car. today i called the Ryan (General Manager) because i felt like he should know what kind of people he have but it seems that he does not want to listen that's why i'm here writing this review. we were ready to buy that CT that moment he finally said he cannot go any lower but Ben's last few words made us leave. he was very rude! anyway, we went next door at Mercedes and ended up getting a Bnew C250 coupe that same day. i guess it's not all about the money huh, Ben? Ben, go sell something else on the streets where respect is not needed that much. More

My mom purchased a new2014 Lexus Es350 from here and I was really impressed with the help we got from the sells women Ellie Shafiee the number of reviews on yelp and dealerrater mentionening her name shou was really impressed with the help we got from the sells women Ellie Shafiee the number of reviews on yelp and dealerrater mentionening her name should be destimony enough , but here our experience with her she is very friendly and genuine which made the experience of purchase thing a luxury car in Keyes Lexus a lot less intimidating . My family wa undefence about several cars, and Ellie was incredibly patient as we test drove car after car . Ellie was very genuine in that she told us the best deal option are . She really listen to what we want and did her best to meet our needs . And what really makes the experince for me was that we didn't feel any unnecessary pressure from Ellie to make a decision and decide on a car if in the future I'm in the market for a Lexus I would highly consider returning to Keyes Lexus and working whit Ellie again . More

I recently leased a GS 350 F sport from Ellie S. I was amazed at the great customer service she provided. She made the car buying experience seamless. Usually at dealers, to somewhat get a decent deal one amazed at the great customer service she provided. She made the car buying experience seamless. Usually at dealers, to somewhat get a decent deal one has to go back and forth for hours/days, but this was not the case with Ellie. She helped me find the exact car I wanted for the price I was looking for. I will definitely refer all my family and friends to go see Ellie when they are shopping for a Lexus. More

Ellie was very professional and courteous. I am a repeat Lexus SUV owner and buyer. I purchased a 450H October 2013 and very satisfied with my purchase. Prior I had bought a Lexus 350 SUV from the same de Lexus SUV owner and buyer. I purchased a 450H October 2013 and very satisfied with my purchase. Prior I had bought a Lexus 350 SUV from the same dealership. Col. Louis Shim (ret) More

Ellie was absolutely amazing. She took the time to get us the best deal possible. She was friendly and helpful and had so much knowledge about the car we were leasing. I would highly recommend her. Her custo the best deal possible. She was friendly and helpful and had so much knowledge about the car we were leasing. I would highly recommend her. Her customer service skills are fantastic. Thank you Ellie for taking the time to set up the Bluetooth on the car and giving us a detailed tutorial on the navigation system and all of its features. We will be back for another car! More

Bought a used 2012 Lexus at Keyes Lexus In Van Nuys, CA and assured no accidents (Car Fax). Later, my mechanic showed that the front fender had been replaced at a Lexus dealership. After numerous unretur and assured no accidents (Car Fax). Later, my mechanic showed that the front fender had been replaced at a Lexus dealership. After numerous unreturned calls to Keys, worked way up line till answered by Bill Phelps. They stated their garage had known of replacement but not necessarily in accident. They stated could return the car but nothing else. Seems unethical, as a minimum, to not tell buyer when asked. More

Ellie was no nonsense and got my price to the exact number I wanted. I felt I could trust her. She was so pleasant/helpful! number I wanted. I felt I could trust her. She was so pleasant/helpful! More

There is a sales named “Kaalan” in Keyes Lexes, he provided me the false information so it lead me to make a wrong decision. At the beginning, I was still thinking purchasing a car or leasing a car, provided me the false information so it lead me to make a wrong decision. At the beginning, I was still thinking purchasing a car or leasing a car, but he told us that even if I were to make the lease, in two years, IF I WOULD BE ABLE TO PURCHASE AND PAY OFF THE CAR WITHIN 10 DAYS I WOULD NOT HAVE TO PAY SALES TAX. He was very sure about what he said and he even said it’s the government’s law. So after he told us this, I decided to make the lease agreement instead of the purchase. After the purchase, I found out what he said was not true and it actually cost about $1200 more for me to make a lease agreement instead of making the purchase. Because I do have to pay sales tax even if I purchase the car in two years within 10 days. I just feel so upset about this purchase. He told me false information and misleads me to sign the lease agreement. I have already sign the contracts, so I know I can’t do much about this. But I still gave it a try and contacted them and said I just want to change to a purchase instead of leasing but no one replies me. I even sent an email to their VIP Manager. I truly feel unhappy and unsatisfied about this experience with such irresponsible car dealer who give false information. I hope their wrongful and irresponsible act will be recognized so no more consumers will have the same experience as I did. More

We tried to exchange model of car but were not allowed until Ellie called us and said it could be done. She did it very efficiently and we are very apericiative. until Ellie called us and said it could be done. She did it very efficiently and we are very apericiative. More

Great buying experinece. Although I live in Castaic I was not able to deal with the Valencia Lexus. I went to this dealership and found the car I liked at a great price. not able to deal with the Valencia Lexus. I went to this dealership and found the car I liked at a great price. More