Keyes Lexus

I recently leased a GS 350 F sport from Ellie S. I was amazed at the great customer service she provided. She made the car buying experience seamless. Usually at dealers, to somewhat get a decent deal one amazed at the great customer service she provided. She made the car buying experience seamless. Usually at dealers, to somewhat get a decent deal one has to go back and forth for hours/days, but this was not the case with Ellie. She helped me find the exact car I wanted for the price I was looking for. I will definitely refer all my family and friends to go see Ellie when they are shopping for a Lexus. More

Ellie was very professional and courteous. I am a repeat Lexus SUV owner and buyer. I purchased a 450H October 2013 and very satisfied with my purchase. Prior I had bought a Lexus 350 SUV from the same de Lexus SUV owner and buyer. I purchased a 450H October 2013 and very satisfied with my purchase. Prior I had bought a Lexus 350 SUV from the same dealership. Col. Louis Shim (ret) More

Ellie was absolutely amazing. She took the time to get us the best deal possible. She was friendly and helpful and had so much knowledge about the car we were leasing. I would highly recommend her. Her custo the best deal possible. She was friendly and helpful and had so much knowledge about the car we were leasing. I would highly recommend her. Her customer service skills are fantastic. Thank you Ellie for taking the time to set up the Bluetooth on the car and giving us a detailed tutorial on the navigation system and all of its features. We will be back for another car! More

Bought a used 2012 Lexus at Keyes Lexus In Van Nuys, CA and assured no accidents (Car Fax). Later, my mechanic showed that the front fender had been replaced at a Lexus dealership. After numerous unretur and assured no accidents (Car Fax). Later, my mechanic showed that the front fender had been replaced at a Lexus dealership. After numerous unreturned calls to Keys, worked way up line till answered by Bill Phelps. They stated their garage had known of replacement but not necessarily in accident. They stated could return the car but nothing else. Seems unethical, as a minimum, to not tell buyer when asked. More

Ellie was no nonsense and got my price to the exact number I wanted. I felt I could trust her. She was so pleasant/helpful! number I wanted. I felt I could trust her. She was so pleasant/helpful! More

There is a sales named “Kaalan” in Keyes Lexes, he provided me the false information so it lead me to make a wrong decision. At the beginning, I was still thinking purchasing a car or leasing a car, provided me the false information so it lead me to make a wrong decision. At the beginning, I was still thinking purchasing a car or leasing a car, but he told us that even if I were to make the lease, in two years, IF I WOULD BE ABLE TO PURCHASE AND PAY OFF THE CAR WITHIN 10 DAYS I WOULD NOT HAVE TO PAY SALES TAX. He was very sure about what he said and he even said it’s the government’s law. So after he told us this, I decided to make the lease agreement instead of the purchase. After the purchase, I found out what he said was not true and it actually cost about $1200 more for me to make a lease agreement instead of making the purchase. Because I do have to pay sales tax even if I purchase the car in two years within 10 days. I just feel so upset about this purchase. He told me false information and misleads me to sign the lease agreement. I have already sign the contracts, so I know I can’t do much about this. But I still gave it a try and contacted them and said I just want to change to a purchase instead of leasing but no one replies me. I even sent an email to their VIP Manager. I truly feel unhappy and unsatisfied about this experience with such irresponsible car dealer who give false information. I hope their wrongful and irresponsible act will be recognized so no more consumers will have the same experience as I did. More

We tried to exchange model of car but were not allowed until Ellie called us and said it could be done. She did it very efficiently and we are very apericiative. until Ellie called us and said it could be done. She did it very efficiently and we are very apericiative. More

Great buying experinece. Although I live in Castaic I was not able to deal with the Valencia Lexus. I went to this dealership and found the car I liked at a great price. not able to deal with the Valencia Lexus. I went to this dealership and found the car I liked at a great price. More

Taylan Ozden and my salesman Ben were fantastic to deal with. Would certainly recommend them to any of my friends or any professional colleagues of mine. with. Would certainly recommend them to any of my friends or any professional colleagues of mine. More

Ellie was extremely professional and could not be more helpful in answering my questions and making sure that I was fully satisfied with my purchase. She even took the time to introduce me to Allan Pliss helpful in answering my questions and making sure that I was fully satisfied with my purchase. She even took the time to introduce me to Allan Pliss, who was also very helpful and courteous. More