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Key Ford of Rockland
Thomaston, ME
272 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 272 reviews
October 31, 2024
They did not push they let us talk about the purchase. And the truck had a full tank and clean And the truck had a full tank and clean More
by MTMANK
Verified Customer
October 30, 2024
Luke took care of your needs when I called and got us a better deal then we had. better deal then we had. More
by matthews7725
October 27, 2024
Deceptive and deceitful. Tried to sell new brakes. When not needed. This is a dishonest business practice Tried to sell new brakes. When not needed. This is a dishonest business practice More
by susanhupper
Employees Worked With
October 26, 2024
I received a notice on my Ford App that there was a recall on my 2024 Ford Edge. Although I had purchased this vehicle from another dealer 2 hours away I went to Key Ford for advice on the seriousness recall on my 2024 Ford Edge. Although I had purchased this vehicle from another dealer 2 hours away I went to Key Ford for advice on the seriousness of the recall. Caleb explained this to me and although not immediatly serious offered me an appointment to remedy the recall rather than having to travel the 2 hours back to the original place of purchase. The repair has been completed at Key. I appreciate the fine service More
by TBATTY
Employees Worked With
October 24, 2024
We had a great experience at Key Ford. Andrew was really helpful, knowledgeable, and very professional in providing us all the info and options needed to make our leasing decision as we w Andrew was really helpful, knowledgeable, and very professional in providing us all the info and options needed to make our leasing decision as we were choosing between multiple vehicles. Love my new Escape! Thanks to Andrew and Key Ford! More
by Amanda
October 23, 2024
Easy purchase, was a bit annoyed about the pushing for gap insurance and add ons at the end of the same but besides that everything went smoothly. gap insurance and add ons at the end of the same but besides that everything went smoothly. More
by bimmer860
October 22, 2024
I needed my oil changed entire rotated and inspection sticker staff was very respectful and friendly I have been going there for years and will continue sticker staff was very respectful and friendly I have been going there for years and will continue More
by tlrhomeenhanceme
Employees Worked With
October 20, 2024
We want to praise up Nick. He was professional, he has a lot of knowledge about vehicles, and answered all of our questions about our (new to us) SUV. We also enjoyed talking He was professional, he has a lot of knowledge about vehicles, and answered all of our questions about our (new to us) SUV. We also enjoyed talking with Tyler and Seth. Thank you for hiring the people who make us buyer's feel at ease. By the way, I am enjoying my new ride 😎 More
by ktbell82
October 19, 2024
Left the truck all day to address the “check engine” and “check coolant additive” messages. Was informed that I needed a new SCR filter ($6,306.06) plus a sensor assembly ($285.57) plus labor for a grand to “check coolant additive” messages. Was informed that I needed a new SCR filter ($6,306.06) plus a sensor assembly ($285.57) plus labor for a grand total of $8,495.67! This was warranty repair from 2021 and thus is “out of warranty”….even though I’ve only driven a couple of thousand miles since then! I’ve bought 4 Ford vehicles in the last 15 years…..I will probably never buy another! By the way, when I drove away from the dealer, both warnings came on again!!! More
by ANDYROWE
Employees Worked With
Jesse Hallock
October 19, 2024
Professional service. Provided financing options. Had the vehicle we wanted. Timely service. Friendly and responsive. Provided financing options. Had the vehicle we wanted. Timely service. Friendly and responsive. More
by Debmik
