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Key Ford of Rockland
Thomaston, ME
302 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 302 reviews
November 24, 2024
It was a good experience overall. The salesman was excellent, knowledgeable and professional. A good operation. The salesman was excellent, knowledgeable and professional. A good operation. More
by WLAMBIE
Verified CustomerEmployees Worked With
Other Employees :
Misti Curtis
November 23, 2024
Was notified of recall , was able to get it done thanks for the timely service for the timely service More
by donaldlitz42
November 23, 2024
My front defroster button is sticky and i brought it in under warranty and was told it is not sticking down. Try it on a cold morning and tell me it’s not faulty. That made me a lil mad. $33000 vehicle but under warranty and was told it is not sticking down. Try it on a cold morning and tell me it’s not faulty. That made me a lil mad. $33000 vehicle but wouldn’t replace a sticky switch. We have 2 identical vehicles. The switch sticks down on just mine. More
by Yelloyote
Employees Worked With
November 20, 2024
Excellent service and very professional staff. I got in and out when they said I would. I got in and out when they said I would. More
by Guy
Employees Worked With
November 17, 2024
Dealership staff were professional and prompt. The complete experience was efficient and explained thoroughly. Key Ford has a team that cannot be beat and a selection vehicles covering every want. The complete experience was efficient and explained thoroughly. Key Ford has a team that cannot be beat and a selection vehicles covering every want. More
by rickb7
November 16, 2024
Got charged an extra $80 dollars for them replacing my headlight bulb while they were doing my oil change. So a $100 oil change cost me over $200 dollars. Plus I had a $100 dollars in my center console go headlight bulb while they were doing my oil change. So a $100 oil change cost me over $200 dollars. Plus I had a $100 dollars in my center console go missing after my oil change. Maybe that was just a coincidence. So a $100 oil change cost me over $300. Not a good day for me. More
by jameslassor
Employees Worked With
November 16, 2024
Dishonest / Unprofessional /Unethical practices not sure how they are in business with this kind of bad behavior how they are in business with this kind of bad behavior More
by stephen55
November 16, 2024
Great service - they diagnosed my issue and got it fixed quickly. Would recommend Key Ford service! quickly. Would recommend Key Ford service! More
by slg828
Employees Worked With
November 16, 2024
Went beyond the obvious to make short work of resolving a 5 or 6 part problem that eventually was found to stem from 1 very old fashioned cause — melted insulation on an exposed wire. 5 or 6 part problem that eventually was found to stem from 1 very old fashioned cause — melted insulation on an exposed wire. More
by davros188
